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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 32 bit Windows 2008 R2 server with 2 GB of memory
B) 32 BitLinux server with2GB of memory
C) 32Bit Windows XP with 2 GB of memory
D) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
E) 64 Bit Windows 2008 R2 server with 4 GB of memory

2. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) The AFS clientis not compatible with ACCCM.
B) An AES Client is required on the ACCCM server.
C) It is required unless the AES server is co-resident on the ACCCM server.
D) The ACCCM contains the AES client functionality.

3. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Inactive Users field to'yes' in the User Parameters.
B) Change the Delete Users field to 'no' in the User Parameter.
C) Change the Delete Users field to 'no' in the System Parameters.
D) Change the Inactive Usersfieldto 'yes'in the System Parameters.

4. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the Windows 2008R2Enterprise Product Key
B) the server type and model number
C) the MAC address of the ACCCM server
D) the TP address of the ACCCM server

5. A customer received their Avaya Contact Center Control Manager (ACCCM) license file after they installed ACCCM.
Assuming that the ACCCM is running (but not activated), which steps must be executed in the correct older to install and activate the license file?

A) Copy the license file to the ACCCM license server directory, on the ACCCM admin page go to CFG > CM > Licensing, select the location of the license file and upload.
B) Copy the license file to the ACCCM license server directory end restart the ACCCM server.
C) Copy the license file to the ACCCM license server directory, change theextension to .txt andrestart the Provisioning server.
D) Copy thelicense file to C:\ and reboot the ACCCM server.

Solutions: