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BBPSD Customer Service Sample Questions:
1. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
A) You are talking to your boss.
B) A customer makes a complaint.
C) You are late for work.
D) A customer enters a shop for the first time.
2. When a business is always looking for small things to improve the overall customer experience we call it:
A) Improving the business.
B) Continuous improvement.
C) Getting better.
D) Better business.
3. A weekly planning schedule is an effective:
A) Waste of time.
B) Way of looking back at the week.
C) Management system.
D) Time management planning tool.
4. By definition, continuous improvement means that a business is always looking for:
A) Ways in which the business can save money.
B) Small things that can improve the overall customer experience.
C) Continually getting better customers into the shop.
D) Better employees and more customers.
5. Good time management recommends that if you are busy and someone rings you then you should:
A) Answer the phone and ask them to ring you later at a more convenient time.
B) Ignore the phone call and let it ring.
C) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
D) Answer the call and deal with it, as you know you will eventually have to deal with it.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: C |