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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the G.722 codec, where is transcoding required in the solution?

A) When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
B) When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
C) When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
D) No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.

2. Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

A) Each mobile agent for a call-by-call configuration equals 2.2 local agents.
B) Each mobile agent for a nailed-up configuration equals 1.73 local agents.
C) Each mobile agent for a nailed-up configuration equals 1.37 local agents.
D) Each mobile agent for a call-by-call configuration equals 2.4 local agents.

3. The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

A) call-by-call
B) preview
C) progressive
D) predictive
E) nailed-up

4. Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

A) A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.
B) Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages.
C) QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.

5. When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

A) In the Cisco Unified IP IVR application editor script
B) In the Cisco Unified Communications Manager Call Forward No Answer setting
C) In the re-query node in the Cisco Unified Contact Center Enterprise routing script
D) In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager

Solutions: