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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
B) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
C) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
D) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.

2. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) provides routing and queuing instructions for contacts
B) terminates media streams for agents and callers
C) plays music on hold and in queue for callers
D) records and stores voice calls for quality purposes

3. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7930
B) 7920
C) 9951
D) 7970
E) 6921

4. In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A) The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
B) The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
C) The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
D) The PG private network bandwidth is double that of the Router/Logger private network in the system.

5. What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)

A) number of real-time reports the user is running concurrently
B) number of concurrent agents displayed on real-time reports
C) number of rows returned for historical reports in CUIC
D) number of historical reports the user is running concurrently
E) total ECC in bytes

Solutions: