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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A) Monitoring and event management
B) Change enablement
C) Service request management
D) Incident management

2. What ensures that service providers and service consumers continue to create value together?

A) Service offerings
B) Service consumption
C) Service relationship management
D) Service level management

3. What is a user?

A) The role that defines the requirements for a service
B) The role that uses services
C) The role that directs and controls an organization
D) The role that authorizes budget for service consumption

4. What is a service?

A) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
B) Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings
C) A tangible or intangible deliverable of an activity
D) A possible event that could cause harm or loss, or make it more difficult to achieve objectives

5. Which statement about outcomes is CORRECT?

A) An outcome defines the amount of money spent on technology for a service
B) An outcome depends on at least one output to deliver a result
C) Outcomes provide assurance to stakeholders on how a service performs
D) Outcomes enable products to be delivered to a stakeholder

Solutions: