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ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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The ITILSC-SOA certification includes only one ITILSC-SOA certification exam.
| Section | Objectives |
|---|---|
| Topic 1: Organizing, Technology and Implementation | - Roles and Responsibilities
|
| Topic 2: Service Portfolio Management | - Service Portfolio
|
| Topic 3: Service Level Management | - Performance Management
|
| Topic 4: Demand Management | - Demand Analysis
|
| Topic 5: Introduction to Service Offerings and Agreements | - SOA Context
|
| Topic 6: Business Relationship Management | - Customer and Business Relationships
|
| Topic 7: Financial Management for IT Services | - Financial Processes
|
| Topic 8: Supplier Management | - Supplier Lifecycle
|
| Topic 9: Service Catalogue Management | - Catalogue Structure and Maintenance
|
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