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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
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We recommend the following course prerequisites prior to beginning ICCE:
- Configuring Call Flows
- Administering the CIC System
What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
- The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
- This exam is offered in only English.
- There is a time limit of 120 minutes for the exam.
- The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Contact Flows | - Inbound and outbound routing logic - Architect flows configuration - Skills-based and data-driven routing |
| Integrations and APIs | - API fundamentals and authentication - CRM and third-party integrations |
| Genesys Cloud Architecture and Core Concepts | - Platform architecture overview - Core components and services - Multi-tenant cloud fundamentals |
| Reporting and Analytics | - Performance dashboards - Interaction and queue analytics |
| Digital Channels and Omnichannel Handling | - Email, chat, and messaging channels - Workgroup and queue management |
| Troubleshooting and Best Practices | - System monitoring and issue resolution - Contact flow debugging |
| Administration and Configuration | - Queues, divisions, and permissions - User and role management |
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