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Genesys GE0-701 Exam Syllabus Topics:

SectionObjectives
Integration & Deployment- System deployment practices
  • 1. Environment setup
    • 2. High-level deployment architecture
      - Telephony integration
      • 1. SIP and PSTN concepts
        • 2. Gateway configuration overview
          Routing & Configuration- Configuration of inbound voice environments
          • 1. Place routing components
            • 2. IVR and interaction flows
              - Strategy and routing design
              • 1. Routing strategy principles
                • 2. Treatment and event handling
                  Genesys Architecture & Core Concepts- Inbound voice call flow design
                  • 1. DN and switch configuration concepts
                    • 2. Call routing logic
                      - Genesys system components overview (GCP7 platform)
                      • 1. Interaction management concepts
                        • 2. Routing architecture basics
                          System Administration- Platform maintenance
                          • 1. Server configuration basics
                            • 2. Monitoring and logging
                              - Troubleshooting
                              • 1. Call flow debugging
                                • 2. Routing issue resolution

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