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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Travel Services
B) HP Care Pack Services (next business day or same day)
C) Maintenance Kit replacement for printers
D) Accidental Damage Protection

2. Which services can be offered for both printer and PC equipment? (Select two.)

A) Maintenance Kit
B) Asset Tagging
C) Defective Media Retention
D) PC Tracking and Recovery
E) Onsite Repair
F) Printer Installation

3. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?

A) Prior to the HW purchase
B) At the time of the HW purchase
C) Any time during the hardware lifecycle
D) Upon expiration of a service engagement

4. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) One day after the HP base warranty expires
B) The date of the hardware purchase
C) The date of the HP Care Pack Services purchase
D) The HP Care Pack Services registration date

5. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)

A) Secure protection of sensitive data
B) Efficient support of mobile users
C) Increased staff productivity
D) Reduced theft of computers and printers
E) Removal of unplanned repair costs
F) Support for users with efficient escalation process

Solutions: