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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"

A) Asset Tagging
B) Defective Media Retention
C) Installation
D) Tracking and Recovery Services

2. How should you counter this objection: "Services cost too much."

A) HP standard warranty offers limited support for a short time period.
B) HP Services give you predictability and greater control of TCO.
C) HP Services ensure that your equipment stays up and running.
D) HP Services allow you to choose from various options that best suit your needs.

3. How should you counter the following objection?
"The standard warranty is sufficient."

A) HP Care Packs allow you to choose from various options that best suit your needs.
B) HP Care Packs give you predictability and greater control on TCO.
C) HP Care Packs expedite repairs to reduce downtime.
D) With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time

4. What is true about HP Standard Contractual Services?

A) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
B) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.
C) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
D) The HP Standard Contractual Services are annual services for multiple products on one agreement.

5. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) HP Post-Warranty Care Pack
B) Hardware Refresh
C) Purchasing an extended warranty
D) Upgrading with HP Contract

Solutions: