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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Priority Services
D) HP Custom Contractual Services

2. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its availability within a certain country?

A) HP MySalesGuide
B) HP Support Center
C) HP Care Pack Central
D) HP Attach Widget

3. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) Availability in over 150 countries
B) An HP technician onsite next business day
C) 24 hour coverage, including holidays
D) Accidental Damage Protection

4. The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.)

A) Onsite HP Care Pack Service
B) Travel HP Care Pack Service
C) Offsite HP Care Pack Service
D) Asset Tagging HP Care Pack Service
E) PC Tracking and Recovery HP Care Pack Service

5. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Onsite repair
B) Accidental damage protection
C) Offsite repair, offsite return
D) Offsite repair, pick and return change

Solutions: