Exam Name: ITIL 4 Specialist: High-Velocity IT
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Check Updated on: Sep 15, 2026
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
| Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
- A. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
- B. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
- C. Integrate the communication channels to enable the sharing of information and consistent support across channels
- D. Improve user training so that they provide all the information that is needed whenever they contact the service desk
Correct Answer: C 🗳️
In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?
- A. Collaboratively
- B. Iteratively
- C. Experimentation
- D. Careful planning
Correct Answer: C 🗳️
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Which is the BEST example of how the 'infrastructure and platform management' practice uses the version control technique?
- A. Automating virus detection to improve information integrity
- B. Updating firewall firmware in order to reduce technical debt
- C. Managing configuration settings during a network change
- D. Creating a script to automate failover when a network link fails
Correct Answer: C 🗳️
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An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
- A. Monitoring and event management
- B. Relationship management
- C. Supplier management
- D. Service continuity management
Correct Answer: A 🗳️
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An organization that has been successful in the past is now struggling to succeed in a highly competitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action.
Several conflicting approaches have been suggested.
In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
- A. Use safe-to-fail experiments to collect knowledge
- B. Take quick action to stabilize the situation
- C. Set clear objectives and apply proven best practices
- D. Ask experts to analyse the options and provide a recommendation
Correct Answer: A 🗳️
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