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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) MindTouch
B) SAP Jam
C) Microsoft SharePoint
D) Google Docs

2. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Service order
B) Internal order
C) Good issue
D) Billing request
E) Purchase order

3. Which of the following functions can you perform using the language adaptation tool?

A) Translate extension field labels
B) Translate work center and view labels
C) Translate notes entered by a user
D) translate action buttons

4. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to set up a service agent for an administrator
B) You want to restrict drop-down list values for a specific group of users.
C) You want to make custom reports available on the home page
D) You want to standardize system access
E) You want to perform fine-tuning activities.

5. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Manually using the service entry screen
B) Manually using the time entry screen
C) Automatically using start/stop buttons
D) Automatically on creation of a time report

Solutions: