- Exam Code: C-C4H510-04
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
- Certification Provider: SAP
- Corresponding Certification: SAP Certified Application Associate
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Updated: Jul 19, 2026
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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP Service Cloud Certification Exam Details:
| Schedule Exam | SAP Training |
| Exam Price | $550 (USD) |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Duration | 180 mins |
| Level | Associate |
| Number of Questions | 80 |
| Reference Books | C4H440, C4H510 |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Exam Code | C_C4H510_04 |
| Passing Score | C_C4H510_04 - 63% |
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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 8%-12% | - Data migration templates - Mass data maintenance - Master data handling |
| Topic 2: Service Objects | >12% | - Warranty Management - Installed Base and usage in service tickets - Registered Products and usage in service tickets |
| Topic 3: Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| Topic 4: Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Topic 5: Communication Channel and Knowledge Base | 8%-12% | - Knowledge base setup and usage - Supported communication channels |
| Topic 6: User Management | 8%-12% | - Business roles and user setup - Data restrictions and access control - Notification process configuration |
| Topic 7: Service Business Process | 8%-12% | - Service levels and categories - Service ticket lifecycle - Work distribution rules - Time recording and fulfillment |
| Topic 8: Basic Setup Settings | 8%-12% | - Implementation basics - Fine-tuning configuration |
| Topic 9: Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Topic 10: Service Elements and Notification | 8%-12% | - Workflow setup - Conditions and actions configuration |
| Topic 11: Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
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