NEW 2021 Certification Sample Questions C-C4H510-04 Dumps & Practice Exam
C-C4H510-04 Deluxe Study Guide with Online Test Engine
SAP Service Cloud Certification Exam Details:
| Exam Price | $550 (USD) |
| Number of Questions | 80 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Passing Score | C_C4H510_04 - 63% |
| Level | Associate |
| Schedule Exam | SAP Training |
| Duration | 180 mins |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Reference Books | C4H440, C4H510 |
| Exam Code | C_C4H510_04 |
SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
NEW QUESTION 14
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the access rights to display.
- B. Set the read access to restricted.
- C. Set the write access to restricted.
- D. Set the read and write access to restricted.
- E. Set the access rights to edit.
Answer: B,C,D
NEW QUESTION 15
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to support e-mail channels for corporate accounts?
- B. Do you want to enable agents to respond to tickets using an external e-mail client?
- C. Do you want to download an add-in for Microsoft Outlook?
- D. Do you want to enable internal memos for tickets?
Answer: A
NEW QUESTION 16
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Send an e-mail to SAP Cloud Support.
- B. Document an influencer story.
- C. Create an incident.
- D. Report a ticket.
Answer: C
NEW QUESTION 17
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Web service message monitoring
- B. Inner join data sources
- C. Standard reports
- D. Interactive dashboards
- E. Custom reports
Answer: C,D,E
NEW QUESTION 18
When should you use the templates provided in the Data Workbench?
- A. When data volume is low
- B. When the Mass Change Account Data tool is used
- C. When customer data needs to be loaded quickly
- D. When there is unstructured legacy data
Answer: C
NEW QUESTION 19
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Personalization
- B. Code list restriction
- C. Usage of restriction rules
Answer: B
NEW QUESTION 20
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Working calendar
- C. Service contract
- D. Operating hours
Answer: B,D
NEW QUESTION 21
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Service agents
- B. Employees
- C. Incidents
- D. Territories
Answer: B,D
NEW QUESTION 22
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Activate Live Activity Configuration.
- B. Create a customer and assign an e-mail address.
- C. Set up an approval process.
- D. Define a template.
Answer: B,D
NEW QUESTION 23
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Visit
- B. Ticket
- C. Contract
- D. Maintenance plan
Answer: C,D
NEW QUESTION 24
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. Activity Planner
- B. FSM
- C. MRS
- D. Manual Routing
- E. Time recording
Answer: B,C,D
NEW QUESTION 25
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Account
- B. Resource scheduler
- C. Contacts
- D. Warranty
Answer: A,C
NEW QUESTION 26
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Workflow rule
- B. Business user
- C. Service agent
- D. Organizational unit
Answer: B
NEW QUESTION 27
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. The agent is prompted to upsell a warranty to the customer.
- B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- C. The system can be set up so that certain incident categories are not covered.
- D. Routing rules can be applied to warranties.
Answer: B,C
NEW QUESTION 28
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Contacts
- B. Service contracts
- C. Registered products
- D. Installed bases
Answer: A,C
NEW QUESTION 29
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct Answers to this question.
- A. You will need to cleanse the legacy data.
- B. Data can be loaded or changed only once.
- C. You will need to create an initial file based on predefined fields.
- D. The migration execution requires an approval from SAP Cloud Support.
Answer: A,C
NEW QUESTION 30
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Use the Subticket tab to add a ticket.
- C. Maintain the ticket hierarchy.
- D. Define a multi-step approval process.
- E. Execute an action for grouping tickets.
Answer: B,C,E
NEW QUESTION 31
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider ticket resolved on date
- B. Consider delay
- C. Consider contract status
- D. Consider maintenance plan condition
Answer: A
NEW QUESTION 32
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. The number of available standard reports is reduced.
- C. The Measurements feature is activated.
- D. Warranty management is available in service tickets.
Answer: A
NEW QUESTION 33
Which option do you have to mark a field as mandatory?
- A. Maintenance of access restrictions in the business role
- B. Disable personalization settings
- C. Use Key user tool adaptation
- D. Page layout configuration
Answer: C
NEW QUESTION 34
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Set scoping questions and outgoing e-mail details in fine-tuning.
- B. Set up service categories and service catalogs.
- C. Create an account with the e-mail address of the customer.
- D. Create an e-mail template for responses.
- E. Configure the e-mail address in the communication channel.
Answer: A,D,E
NEW QUESTION 35
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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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