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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) X 509
B) SAML
C) SPNEGO
D) OpenlD2.0

2. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Consumer to business
B) Consumer to consumer
C) Business to business
D) Employee support
E) Business to consumer

3. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Create an extension field and define its properties
B) Change my settings
C) Assign a page layout to achieve dynamic user interfaces
D) Disable Key User properties
E) Edit custom forms and reports

4. A user is assigned two work centers that contain the same view. In the first work center.
the user has unrestricted read and write access. In the second work center, the user had read only access.
Which access rights does the user get for this view in both work centers?

A) Unrestricted read and write access
B) Restricted read and write access
C) Only unrestricted write access
D) Only restricted write access

5. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To restore system default settings
B) To scope the system
C) To create business users
D) To assign accounts to business users

Solutions: