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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
C) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

2. Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

A) Use EPC APIs
B) Use Digital Commerce APIs
C) Use CPQAppHandler Methods
D) Use Cart Based APIs

3. A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A) Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
B) Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
C) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D) Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

4. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Entitlement
C) Contract Line Item
D) Service Account

5. UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A) To identify the data error that was not surfaced during testing with subset of data
B) To identify the risk of hitting governor limit with the production load
C) To understand how long, the data load in production should take
D) To identify the metadata related error not previously seen with a subset of data

Solutions: