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Salesforce Certified Field Service Consultant Sample Questions:

1. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
B) Drag and drop the Service Appointments to other available Resources and run Optimization.
C) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
D) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.

2. universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A) Add the field history tracking related list to the assets page and configure the assetrelationships object
B) Add the field history tracking related list to the asset page and configure the productrequest object
C) Add the related asset related list to the asset page and configure the assetrelationships object
D) Add the related asset related list to the asset page and configure the product requestobject

3. Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A) Company address
B) Company colors
C) Company logo
D) Company style sheets

4. A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers

A) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
B) Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
C) Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
D) Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.

5. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item and enter the Technicians' lock quantity.
B) Create a product item with all the serial numbers in the notes section.
C) Create a product item for each door lock utilizing standard fields.
D) Create a product item and enter the serial numbers in the related list.

Solutions: