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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company needs an OmniScript to work correctly whether a user is on desktop or a mobile device, without building two separate scripts. Which OmniStudio feature addresses this requirement?

A) LWC Overrides
B) Responsive design using standard OmniScript rendering
C) Custom Lightning Components only
D) Separate OmniScript versions per device type

2. Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A) Use a house's address, size, and age of the building to determine an insurance premium.
B) Use risk factors for an insured item to determine different insurance product options.
C) Use the product color and capacity to determine the price of a product.
D) Use rules to determine eligible insurance products based on a house's address and age of the building.
E) Use location and past usage to determine the monthly cost for an energy product.

3. A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an Omniscript to guide users through the process. What is the first step the consultant should take when creating an Omniscript?

A) Deploy the script within a Selesforce application
B) Create a new Selesforce application for the script.
C) Define the script in the Omniscript Designer.
D) Test the script on multiple channels and devices.

4. A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 more actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action.
However, when reviewing the existing design, the consultant notices that the FlexCard is overloaded with actions. What FlexCard design solution should the consultant recommend?

A) Add a menue element and include all the actions
B) Use a block element to add these new actions
C) Add a flyout to the existing FlexCard
D) Create a new contact FlexCard for the new actions

5. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles. What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Salesforce Knowledge
B) Omniscript Designer
C) Salesforce Lightning
D) Salesforce Classic

Solutions: