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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
What information is missing that belongs in all well-written challenge statements?

A) The desired outcome
B) The hypothesis for the solution
C) The persona being designed for

2. Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits.
Which Salesforce product should be recommended for this business need?

A) Marketing Cloud
B) Consumer Goods Cloud
C) Loyalty Cloud

3. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?

A) Strictly align to stakeholders' business requirements.
B) Create high-fidelity prototypes to gain design buy-in.
C) Align UX research goals with stakeholders' goals

4. A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project.
What should the designer do to gain their alignment?

A) Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
B) Email the stakeholders reiterating project status and asking for any objections to the approach.
C) Set up a conversation with the CIO to name the challenge and listen to their objections

5. A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company's target audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?

A) Push notifications
B) HIPAA regulations

Solutions: