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CIS-HR Certification Knowledge & Knowledge Direction

Knowledge and knowledge direction are two different categories that relate to the same capabilities. The knowledge category involves your technical skills, while the knowledge direction category reflects your ability to gain new or improve existing knowledge. This mix of knowledge and direction ensures that you will have the know-how to manage change within your company and prepare for changes in your own skillsets.

The CIS-HR Certification provides an opportunity for you to understand and follow the technological developments of the software service management industry. It offers prospective certification candidates an opportunity to explore both individual and team skills needed to successfully participate in their chosen industry. The CIS-HR Certification is designed to meet the needs of those who are interested in learning about the emerging applications, technologies, trends, and concepts that are shaping today's technology arena.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

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How to register for the CIS-HR Exam

To purchase the CIS-HR exam, you should be a member of the ServiceNow Partner Program.

ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
Core Configuration30%- HR Service Catalog Configuration
- HR Document Generation
- Virtual Agent for HR
- HR Service Administration
Designer Integration25%- Employee Readiness using Workforce Dimensions
- Integration with HCM Systems
- Configurable Workspace Integration
HR Case Management25%- HR Case Creation and Assignment
- HR Case Metrics and Reporting
- HR Case Lifecycle
- Case Templates and Quick Actions
Employee Record Management20%- Employee Data Model
- Onboarding/Offboarding Processes
- Employee Service Center
- Employee Documents and Signatures

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