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WGU Information-Technology-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Project and Service Management | - IT service management concepts (e.g., ITIL basics) - Project lifecycle and methodologies (e.g., Waterfall, Agile) |
| IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
| Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
| Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
WGU Information Technology Management QGC1 Sample Questions:
Which function does a manufacturing enterprise resource planning (ERP) system support to improve internal operations?
- A. Tracking customer order delivery satisfaction
- B. Managing team training certifications
- C. Forecasting retail demand patterns
- D. Organizing production schedules
Correct Answer: D 🗳️
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Which hacking method involves forging the from address so that replies go to an unintended audience?
- A. Packet tampering
- B. Spyware
- C. Hoaxes
- D. Spoofing
Correct Answer: D 🗳️
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What is the function of the Internet Protocol (IP) in the Transmission Control Protocol (TCP)/Internet Protocol (IP) stack?
- A. To encrypt data for secure transmission
- B. To ensure data packets are delivered in order
- C. To provide a user interface for network applications
- D. To direct data packets between devices
Correct Answer: D 🗳️
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Which staffing issue can occur with offshore outsourcing?
- A. High turnover with less consistency
- B. Limited visibility into daily work
- C. Longer onboarding timelines
- D. Increased time spent on coordination
Correct Answer: A 🗳️
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A company wants to streamline operations and ensure that different departments can share information and coordinate decisions using a unified digital platform.
Which type of software supports this goal?
- A. Project management
- B. Transaction processing system
- C. Data analysis platform
- D. Enterprise system
Correct Answer: D 🗳️
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