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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Individual Behavior in Organizations- Perception
  • 1. Perceptual Process
  • 2. Attribution Theory
  • 3. Perceptual Biases
- Personality
  • 1. Values and Attitudes
  • 2. Personality Traits
  • 3. Core Self-Evaluation
Leadership- Power and Influence
  • 1. Sources of Power
  • 2. Organizational Politics
  • 3. Influence Tactics
- Leadership Theories
  • 1. Behavioral Theories
  • 2. Trait Theories
  • 3. Contingency Theories
- Leadership Styles
  • 1. Transformational Leadership
  • 2. Transactional Leadership
  • 3. Servant Leadership
Conflict and Communication- Organizational Communication
  • 1. Interpersonal Communication
  • 2. Barriers to Communication
  • 3. Communication Channels
- Conflict Management
  • 1. Conflict Resolution Techniques
  • 2. Problem Solving
  • 3. Authoritative Command
Motivation- Rewards and Performance
  • 1. Intrinsic Rewards
  • 2. Extrinsic Rewards
  • 3. Performance Evaluation
- Process Theories
  • 1. Goal-Setting Theory
  • 2. Equity Theory
  • 3. Expectancy Theory
- Content Theories
  • 1. Two-Factor Theory
  • 2. McClelland's Theory of Needs
  • 3. Maslow's Hierarchy of Needs
Group Behavior and Team Dynamics- Group Structure
  • 1. Informal Groups
  • 2. Formal Groups
  • 3. Group Roles
- Decision Making
  • 1. Nominal Group Technique
  • 2. Brainstorming
  • 3. Group Decision Techniques
- Team Effectiveness
  • 1. Social Loafing
  • 2. Virtual Teams
  • 3. Group Cohesiveness
Organizational Culture and Change- Managing Change
  • 1. Resistance to Change
  • 2. Change Strategies
  • 3. Change Processes
- Organizational Culture
  • 1. Ethics and Values
  • 2. Dominant Culture
  • 3. Organizational Climate

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

A team is struggling to resolve procedural issues that govern their performance.
What should the team leader do to resolve the problem?
Select one.

A. Impose a solution
B. Change team membership
C. Use conflict resolution methods
D. Take a hands-off attitude


Question 2

An employee enjoys having a large span of responsibility and is motivated to do well because of personal feelings.
Which kind of reward is this?
Choose 1 answer

A. Extrinsic reward
B. Compensatory reward
C. Intrinsic reward
D. Affiliation reward


Question 3

Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?
Select one.

A. Semi-virtual team
B. Cross-functional team
C. Self-managed work team
D. Problem-solving team


Question 4

A person is broadminded, courageous, and forgiving.
Which type of values are these?
Choose 1 answer

A. Transitory values
B. Instrumental values
C. Determinate values
D. Terminal values


Question 5

What is an advantage of a group that is not very cohesive?
Choose 1 answer

A. When performance norms are low, productivity may be higher than in a cohesive group
B. When performance norms are high, productivity will be higher than in a cohesive group.
C. There is less need for giving rewards as group rewards.


Solutions:

Question 1
Answer: C
Question 2
Answer: C
Question 3
Answer: B
Question 4
Answer: B
Question 5
Answer: A

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