[2025] Valid Financial-Services-Cloud test answers & Salesforce Financial-Services-Cloud exam pdf
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NEW QUESTION # 28
What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?
- A. Account-Contact Relationship and the Reciprocal Role
- B. Account-Account Relationship
- C. Contact-Contact Relationship and the Reciprocal Rote
- D. Reciprocal Role
Answer: C
Explanation:
A Contact-Contact Relationship isa construct in Financial Services Cloud that allows you to model the relationship between two contacts, such as a business contact and a client that is modeled as a person account.
The Reciprocal Role is a field on the Contact-Contact Relationship objectthat defines how each contact relates to the other. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 64.
NEW QUESTION # 29
Which three referral metrics are tracked with custom components included in Financial Services Cloud?
- A. Referrals Assigned to me
- B. Web to Lead Referrals
- C. Expressed interests
- D. My Approved Referrals
- E. My Top Referrers
Answer: A,C,E
Explanation:
Explanation
The following referral metrics are tracked with custom components included in Financial Services Cloud:
Expressed interests: This metric shows the number of referrals that have a specific expressed interest, such as a mortgage, a credit card, or a checking account. You can use this metric to understand the customer needs and interests that generate the most referrals.
My Top Referrers: This metric shows the top referrers who have created referrals for you, ranked by the number of referrals and the conversion rate. You can use this metric to identify and appreciate your best sources of business.
Referrals Assigned to me: This metric shows the number of referrals that are assigned to you and their status, such as New, In Progress, or Closed. You can use this metric to monitor and manage your referral pipeline and prioritize your follow-up actions. Verified References: : Salesforce Financial Services Cloud User Guide, page 40. : Salesforce Financial Services Cloud User Guide, page 41. : Salesforce Financial Services Cloud User Guide, page 42.
NEW QUESTION # 30
Not all life events or business milestones apply to every customer. To create a better customer experience, you can hide the life events or business milestones a customer hasn't achieved or is unlikely to achieve in the future.
Which of the following statements are correct?
- A. It is possible to hide Sensitive Life Event or Business Milestone Types in the Insurance Agent Portal.
- B. The option to hide life event types or business milestone types is not available in the Communities version of the Life Events or Business Milestones component.
- C. When you hide a life event or business milestone type, it doesn't appear on the component until you add an event or milestone of that type.
- D. Life Events can not be displayed on the Household level of the Account Record
Answer: A,C
NEW QUESTION # 31
Cumulus Cloud Bank must provide its customer service staff with real-time access to customer accounts, including the ability to view current transactions and balances. As a result, the bank expects a high volume of concurrent users at peak times.
Which option is most suitable?
- A. Embed custom Lightning web components on the Account and Financial Account pages, and use custom Apex to make callouts to the core system services.
- B. Use Salesforce Connect with External Objects to expose tables from the bank's core systems, and use custom Lightning web components to surfatKthem in the Salesforce Lightning Ul.
- C. Use Salesforce ConnecHvith External Objects to expose tables from the bank's core systems, and use the standard user interface (Ul) components to surface the records in Salesforce Lightning Ul.
- D. Use the Data Consumption Framework to connect to the bank's middleware.
Answer: A
Explanation:
Explanation
The most suitable option for Cumulus Cloud Bank to provide its customer service staff with real-time access to customer accounts, including the ability to view current transactions and balances, is to embed custom Lightning web components on the Account and Financial Account pages, and use custom Apex to make callouts to the core system services. This option allows the bank to leverage the Lightning Platform features and capabilities, such as Lightning web components, Apex, and callouts, to create a seamless and performant integration with their core systems. By using custom Lightning web components, the bank can create custom user interfaces that display the data from the core systems on the Account and Financial Account pages. By using custom Apex, the bank can write code that makes callouts to the core system services using HTTP requests and responses, and handle any authentication, error handling, or data transformation logic.
NEW QUESTION # 32
An opportunity record created with a close date of July 30, meets the criteria of time -dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
- A. The time dependent action will execute on July 30.
- B. The time dependent action is automatically removed from the queue
- C. The time dependent action is put on hold
- D. The time dependent action will execute on July 23
Answer: B
NEW QUESTION # 33
Lake Tahoe Bank has branch offices in many countries around the world and they are planning to roll out Financial Services Cloud. Which of the 2 considerations does the Salesforce Admin have to keep in mind when it comes to dealing with multiple currencies?
- A. For each user, the user currency must correspond to the default currency for the user's locale
- B. The Salesforce Admin can enable or disable multiple currencies if needed
- C. When filtering by currency values in reports or list views, users must specify a currency ISO code, such as USO or GBP. before the value.
- D. When multicurrency is enabled in FSC. advanced currency management is also available
Answer: C,D
Explanation:
Multicurrency is a feature in Salesforce that allows you to work with multiple currencies in your org. If you enable multicurrency in FSC, you need to consider the following:
When filtering by currency values in reports or list views, users must specify a currency ISO code, such as USD or GBP, before the value. For example, USD500 or GBP300.
When multicurrency is enabled in FSC, advanced currency management is also available. This feature allows you to track historical exchange rates and apply them to opportunities and forecasts.
NEW QUESTION # 34
A financial servicescompany must add details to the default business hours record. For company-wide holidays, the company wants the option to skip non-work days in Action Plan when setting task completion dates.
What should the administrator configure to meet the requirement?
- A. Select Recurring Holidays as Action Plans and consider recurring holidays when determining the non- work days to skip.
- B. Omit the day's start and end time fields when the administrator wants to indicate a non- working day.
- C. Add non-work days to the date offset when calculating the task completion date is automatic; no setup is required.
- D. Configure the day withoutbusiness hours, it is considered a non-work day, even if the day is a recurring holiday.
Answer: D
Explanation:
To skip non-work days in Action Plan when setting task completion dates, the administrator should configure the day without business hours, as it is considered a non-work day, even if the day is a recurring holiday. This means that the administrator should leave the start and end time fields blank for any day that is not a working day, such as Saturday or Sunday. Action Plans will then automatically omit those days when calculating the task completion dates based on the business hours1. Recurring holidays are not considered by Action Plans when determining the non-work days to skip2.
References:
SetBusiness Hours
Set Up Company-wide Holidays
NEW QUESTION # 35
Cumulus Bank has implemented Compliant Data Sharing in Financial Services Cloud. Which two things happen when an opportunity record that has opportunity participants with associated share table entries is set to Private?
- A. The opportunity participant records are not deleted.
- B. Share table records need to be manually deleted.
- C. The share table records are deleted.
- D. All opportunity participant records are delete
Answer: A,C
Explanation:
The following things happen when an opportunity record that has opportunity participants with associated share table entries is set to Private:
The share table records are deleted, which means that any sharing access granted by the opportunity participants is revoked.
The opportunity participant records are not deleted, which means that they still exist on the opportunity record and can be viewed by users who have access to the opportunity.
NEW QUESTION # 36
Our Personal Banker Hank Burton wants to encourage his customers to provide required documents for a loan application. He creates Document Checklist Items that help his customers to manage file uploads to speed up loan approval. For which of the following records does Salesforce support Document Checklist Items out of the box? (Choose Three)
- A. Account
- B. Opportunity
- C. Contact
- D. Residential Loan Application
- E. Lead
Answer: A,B,D
Explanation:
The following records support Document Checklist Items out of the box in Financial Services Cloud:
Account: An Account is a record that represents a person or anorganization that has a business relationship with your company. You can use Document Checklist Items to request and track documents from your account holders, such as identity proofs, tax forms, or contracts.
Residential Loan Application: A Residential Loan Application is a record that represents a request for a loan to purchase or refinance a residential property. You can use Document Checklist Items to request and track documents from your loan applicants, such as income statements, credit reports, or property appraisals.
Opportunity: An Opportunity is a record that represents a potential sale or deal for your products or services.
You can use Document Checklist Items to request and track documents from your opportunity owners, such as proposals, quotes,or agreements. Verified References: : Salesforce Help Article 2 : Salesforce Help Article 3 : Salesforce Help Article 4
NEW QUESTION # 37
The Salesforce Admin at Lake Tahoe Wealth Management Company wants to ensure that the advisors at his firm can quickly see the most important client data in the Actionable Relationship Center (ARC). What must the Admin configure for each object to display the most important fields on the side panel of ARC?
- A. Page Layout
- B. Search Layout
- C. Lightning Record Pages
- D. Compact Layout
- E. Field Sets
Answer: D
Explanation:
To display the most important fields on the side panel of ARC, the Admin must configure the Compact Layout for each object. The Compact Layout is a layout that determines which fields appear in key places in Salesforce such as record highlights areas, list views, lookup dialogs, and global search results. The Admin can use the Compact Layout to select up to 10 fields that are most relevant for each object and display them on the side panel of ARC
NEW QUESTION # 38
Which 3 out of the box capabilities come with FSC Lead & Referral management?
- A. Assigning a Referral
- B. Accepting a Referral
- C. Round Robin Referral Routing
- D. Referral Automated Approvals
- E. Referral Conversion
Answer: A,B,E
NEW QUESTION # 39
Permission set licenses incrementally entitle users to access features that are not included in their user licenses. Which three Permission Set Licenses give users access to Financial Services Cloud features?
- A. Lightning Scheduler Resource
- B. Mortgage
- C. Financial Services Cloud Standard
- D. FSC Insurance
- E. Action Plans
Answer: C,D,E
NEW QUESTION # 40
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?
- A. Modify the standard profile currently shared by both teams
- B. Create a custom profile for users on the facilities team
- C. Configure field-level security on the new object for the facilities team.
- D. Assign the facilities team to a new role in the role hierarchy.
Answer: B
NEW QUESTION # 41
Financial Services Cloud (FSC) contains a number of custom objects to model a client's financial information, and each object can be configured to appear as tabs in your org. For example, if a consultant wanted to create a financial goal for a customer, they could use the Financial Goal object in FSC.
What are three objects in FSC?
- A. Financial Goal
- B. Inheritance
- C. Billing
- D. Financial Holding
- E. Revenue
Answer: A,D,E
Explanation:
Explanation
Financial Services Cloud contains a number of custom objects to model a client's financial information, and each object can be configured to appear as tabs in your org. Some of the custom objects are:
Financial Goal: An object that represents a client's financial objective, such as saving for retirement, buying a house, or paying off debt. A financial goal has fields to store information, such as name, amount, target date, priority, and status.
Financial Holding: An object that represents a holding in an investment account, such as a security, a mutual fund, or a bond. A financial holding has fields to store information, such as symbol, shares, price, gain/loss, and market value.
Revenue: An object that represents revenue generated from a client's financial accounts, such as an increase in stock value, a dividend payment, or an interest income. A revenue has fields to store information, such as type, amount, date, and source.
References:
Financial Services Cloud Associated Objects
Learn About the Financial Services Cloud Data Model
NEW QUESTION # 42
Cumulus Insurance has created a Delegated Administrator group for its franchise users to reduce the workload on head office support staff.
Which three functions should be added to the Delegated Administrator group?
- A. Unlock users.
- B. Modify permission sets.
- C. Create and manage membership of specified public groups.
- D. Assign or remove permission sets for users in their delegated groups.
- E. Set organization-wide sharing defaults on custom objects.
Answer: A,C,D
Explanation:
The following functions should be added to the Delegated Administrator group for its franchise users:
Unlock users, which is a function that allows delegated administrators to unlock users who have been locked out due to incorrect login attempts or password expiration.
Assign or remove permission sets for users in their delegated groups, which is a function that allows delegated administrators to grant or revoke additional permissions for users in their delegated groups by using permission sets.
Create and manage membership of specified public groups, which is a function that allows delegated administrators to create public groups for sharing purposes and add or remove users from those groups.
NEW QUESTION # 43
A user at Universal container reports an error message when attempting to log in. the administrator checks the user's login history, but there is no record of the attempted login.
What could be cause of this issue?
- A. The user is attempting to log in with wrong username
- B. The user is attempting to log in outside of the profile login range
- C. The user is attempting to log in outside of the profile IP
- D. The user is attempting to log in with wrong password
Answer: A
NEW QUESTION # 44
Cumulus Cloud Bank is asking the consultant to explain some tools available to integrate Salesforce into several of its back-end/core systems.
Which three capabilities should a consultant recommend?
- A. Data Processing Engine
- B. OmniStudio Integration Procedures
- C. OmniStudio DataRaptors
- D. Industry Integration Solutions with the MuleSoft Anypoint Platform
- E. Data Consumption Framework
Answer: B,C,D
Explanation:
Explanation
Salesforce offers various tools and capabilities to integrate Financial Services Cloud with external systems, such as core banking, insurance, or mortgage platforms. Some of the tools and capabilities that a consultant can recommend are:
Industry Integration Solutions with the MuleSoft Anypoint Platform: These are prebuilt integration solutions that leverage the MuleSoft Anypoint Platform to connect Financial Services Cloud with common industry systems, such as Fiserv, FIS, Jack Henry, and Guidewire1. These solutions enable bi-directional data synchronization, orchestration, and transformation between Salesforce and the external systems2.
OmniStudio Integration Procedures: These are reusable components that define the logic and sequence of steps for integrating data from external sources into Financial Services Cloud3. Integration procedures can be triggered by events, such as a button click or a record update, and can invoke other components, such as DataRaptors or OmniScripts4.
OmniStudio DataRaptors: These are data transformation components that can extract, load, and manipulate data from various sources, such as Salesforce objects, REST or SOAP web services, or CSV files5. DataRaptors can be used to map data between different formats, perform calculations or validations, or create or update records in Financial Services Cloud6.
References:
Industry Integration Solutions
MuleSoft Anypoint Platform
OmniStudio Integration Procedures
Create an Integration Procedure
OmniStudio DataRaptors
Create a DataRaptor
NEW QUESTION # 45
How can the Salesforce Admin change the configuration to summarize Financial Goals at the household level?
- A. Financial Goals can not be summarized at the household level.
- B. Update the selection in "Activities & Objects to Roll Up' to indude Financial Goals
- C. Create a formula field and add it to the Account page layout
- D. Add a custom Rollup By Lookup (RBL) rule.
Answer: B
Explanation:
Explanation
To change the configuration to summarize Financial Goals at the household level, you need to update the selection in "Activities & Objects to Roll Up" to include Financial Goals. This option is available in Setup > Financial Services Settings > Activities & Objects to Roll Up. By selecting Financial Goals, you enable Group-Level Rollups for Financial Goals, which display the total number of goals, completed goals, and completion percentage of all the goals that belong to a group. Verified References: : Salesforce Financial Services Cloud Implementation Guide, page 81.
NEW QUESTION # 46
A financial services company is migrating a legacy customer relationship management system to Financial Services Cloud (FSC). The company is requesting that its consulting partner introduce specific customer interaction features mapped to its business processes.
What should the consultant consider when introducing the FSC features?
- A. If there is a business process for tracking the customer life events and milestones, and timely reminding of opportunities, the Action Plan component is recommended to use.
- B. If there is a business process for showing common interests and needs across the company's clients, the Interaction Summaries component is recommended to use.
- C. If there is a business process for limiting role-based data visibility, the Interaction Summaries component is recommended to use.
- D. If there is a business process for taking detailed notes for client meetings and adding action items, the Action Plan component is recommended to use.
Answer: D
NEW QUESTION # 47
During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:
1. Brokers are treated individually, even if they are associated with the same company.
2. Brokers should never have access to other brokers' data.
3. Brokers can nominate their assistants to access the broker portal.
4. An assistant can sometimes work for multiple brokers.
Which two considerations should the consultant consider regarding the data model?
- A. The Broker Assistant should be modeled as a Contact. Then, use Contact to Contact association if they need work for multiple D Brokers.
- B. The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.
- C. Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group 1-1 Account to model their company.
- D. Brokers should be modeled as Contact and the Broker company should be modeled as Account, even if they're a legal entity '-' individually.
Answer: B,C
Explanation:
Explanation
The following considerations should be considered regarding the data model for the broker web portal:
The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers. This is because Contacts are records that represent individuals who are associated with an account. By using Contacts, the consultant can capture the personal information of the broker assistants and relate them to their employers. By using Contact to Multiple Accounts features, the consultant can enable a contact to have relationships with multiple accounts and specify different roles and start and end dates for each relationship.
Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group to model their company. This is because Accounts are records that represent business entities or organizations that are involved in business transactions with your company. By using Accounts, the consultant can capture the business information of each broker and treat them as legal entities in Salesforce. By using Contacts, the consultant can capture the personal information of each broker and relate them to their accounts. By using Groups, which are records that represent collections of accounts or contacts that share financial goals or characteristics, the consultant can model the broker company and associate multiple brokers with it
NEW QUESTION # 48
The Salesforce Admin wants to make it easier for call center agents to complete some common tasks by setting up flows and launch them from the Retail Banking Console. What does the Admin have to keep in mind when setting up Flows?
- A. Flows can be used to provide step-by-step guidance for address changes, without the need for then agent to navigate to different screens.
- B. To use Financial Services Cloud Flows, you'll need the Financial Services Managed Package installed m the org and the Financial Services Cloud a permission set assigned to the user.
- C. To use a Flow, a user must have access to the underlying object and its field
- D. To open. edit, or create a Flow in Flow Builder, the user needs the Run Flows permission.
Answer: A,B,C
NEW QUESTION # 49
A wealth advisor is trying to relate a client to their attorney using the Add Contact option on the relationship tree but can't find any reciprocal roles displayed in the related role lookup. What are two reasons for this?
- A. The user should be using the Member Relationship button under the Actionable Relationship Center.
- B. Reciprocal roles have not been created in the org.
- C. The user should be using the Edit Group button to access reciprocal roles.
- D. Sharing rules have not beenset up for reciprocal roles.
Answer: B,C
Explanation:
Reference: Configure Reciprocal Roles - Salesforce
Explanation: Some possible reasons why the user can't find any reciprocal roles displayed in the related role lookup are:
Reciprocal roles have not been created in the org. Reciprocal roles are custom objects that define the possible roles for users who need access to Account or Contact records. For example, a reciprocal role can be Advisor, Client, Specialist, or Decision Maker. Each reciprocal role has an associated access level that determines what data fields theuser can view or edit. To create reciprocal roles, the administrator needs to do the following steps:
From Setup, open Object Manager.
In the Quick Find box, enter Reciprocal Role, and then select Reciprocal Role.
Click Fields & Relationships, and thenselect Role Name.
Click New to create a new picklist value for the Role Name field.
Enter a label and a value for the new role, such as Attorney or Client.
Click Save.
The user should be using the Edit Group button to access reciprocal roles. The Add Contact option on the relationship tree only allows the user to add existing contacts as members of a relationship group, such as a household or a business group. The user cannot specify reciprocal roles for the members using this option. To specify reciprocalroles for the members of a relationship group, the user needs to do the following steps:
Click Edit Group on the relationship group record page.
In the Edit Group window, click Member Relationships.
For each member of the group, select a role from the Rolepicklist and a related role from the Related Role lookup.
Click Save.
NEW QUESTION # 50
A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.
What should the administrator do when designing the future state business process using FSC features?
- A. When an account status is changed to "CustomlrfVTcreate an action plan with tasks to follow up in 2 days. 2 weeks, and 2 months.
- B. When an account status is changed to "Customer", send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months.
- C. When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
- D. When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.
Answer: A
Explanation:
Explanation
To design the future state business process using FSC features, the administrator should create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer". An action plan is a feature that allows users to create templates for common client processes, such as account opening, loan application, or financial review. An action plan template consists of action plan items that define the tasks, subtasks, and deadlines for each step of the process. By creating an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months when an account status is changed to "Customer", the administrator can automate the email reminder process and track and report on the progress in FSC
NEW QUESTION # 51
What are the challenges Financial Institutions face? (Select all that apply)
- A. Rising class of new competitors
- B. Not enough data
- C. Isolated data and outdated systems
- D. Regulatory compliance
Answer: A,C,D
NEW QUESTION # 52
The marketing team wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead.
How can the system administrator automate this process?
- A. Create an email template for each language and a workflow alert to send appropriate template
- B. Create a single email template and use the translation workbench to translate and send the appropriate template
- C. Create an email template for each language and an assignment rule to send appropriate template
- D. Create an email template for each language and an auto response rule to send appropriate template
Answer: B
NEW QUESTION # 53
......
Salesforce Financial-Services-Cloud (FSC) Accredited Professional Certification Exam covers a range of topics related to FSC, including configuring and customizing FSC, managing customer relationships, managing financial products and services, and using FSC for reporting and analytics. Financial-Services-Cloud exam is designed to assess the skills and knowledge of professionals who work with FSC on a daily basis and who are responsible for delivering financial services to clients.
Salesforce FSC Accredited Professional certification is ideal for professionals who work in the financial services industry, including wealth managers, financial advisors, and insurance agents. Salesforce Financial Services Cloud (FSC) Accredited Professional certification is specifically designed to help financial professionals better serve their clients by providing them with the tools and resources they need to manage their finances more effectively. By earning this certification, professionals can demonstrate their expertise in using the Salesforce Financial Services Cloud platform to deliver exceptional customer service and drive business success.
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