Avaya 6211 Dumps Questions [2023] Pass for 6211 Exam
Updated Avaya Study Guide 6211 Dumps Questions
The Avaya 6211 exam is designed to test the knowledge and skills of IT professionals in implementing and managing contact center multimedia solutions using Avaya Aura® Contact Center. This certification exam is designed for individuals who have experience working with Avaya Aura® Contact Center and want to advance their career in the IT industry. The exam covers a wide range of topics, including multimedia messaging, email routing, and web chat services.
Who needs to take Avaya 6211 Exam?
As a matter of fact, many people think that Avaya 6211 exam is the most popular certification exam. What's more, a lot of IT professionals have taken it. So why not you? As you probably know, Avaya 6211 exam is divided into two levels: Core and Advanced. And Core level is also divided into two parts. When you pass the Avaya 6211 exam, you will get the Avaya ACSS-7220 certificate. And Avaya ACSS-7220 exam are required to pass the Avaya 6211 exam completely. To help you pass the Avaya ACSS-7220 test and get your Avaya ACSS-7220 certification easily.
NEW QUESTION # 38
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop externally in the agent's Conferencing software
- B. Launch the screen pop extemally on the use's browser
- C. Launch the screen pop Internally in the initial screen of the Agent Desktop
- D. Launch the screen pop Internally in the tab of the Agent Desktop
Answer: B
NEW QUESTION # 39
You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?
- A. Select the "Enable CTI for this agent" option.
- B. Set the agent user type to "Supervisor/Agent".
- C. Select the "Create CCT agent" option.
- D. Enter the SIP address of the agent phone set In the Voice URI field.
Answer: C
NEW QUESTION # 40
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
- A. Blending Template
- B. POM Template
- C. Agent Template
- D. Skillset Template
Answer: A
NEW QUESTION # 41
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
- A. ADMIN
- B. CCMS
- C. CCMA
- D. Offline
Answer: D
NEW QUESTION # 42
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
- A. It is loaded on external database.
- B. It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
- C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
- D. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
Answer: B
NEW QUESTION # 43
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database.
Which component, Installed on Contact Center Multimedia (CCMM), connects to the Email server at regular Intervals to access configured mailboxes?
- A. the Outbound Campaign Management Tool
- B. the Multimedia Database
- C. the Email Manager
- D. the Multimedia Administrator
Answer: C
NEW QUESTION # 44
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail Manager Server
- B. Inbound Mail Server
- C. Inbound Mail License Server
- D. Inbound Mail Application Server
Answer: B
NEW QUESTION # 45
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
- A. Agent Desktop Configuration, General Settings
- B. Agent Desktop Configuration, User Settings
- C. Agent Desktop Configuration, Resources
- D. Agent Desktop Configuration, General Settings, Advanced Settings
Answer: D
NEW QUESTION # 46
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
- A. The contact Is presented to the agent using the Avaya Agent Desktop.
- B. The newly-arrived contact is created and directed to an application using the Open
- C. The Contact Center application (scripting) determines how to route the contact, or present to which agent.
- D. Customer details are retrieved for the agent using Web services.
Answer: C
NEW QUESTION # 47
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A. Access and Partition Management
- B. Contact Center Management
- C. Multimedia
- D. Configuration
Answer: D
NEW QUESTION # 48
Which Orchestration Designer intrinsic is used for Multimedia contacts?
- A. WAIT
- B. LOG
- C. CONTACT TYPE
- D. QUIT
Answer: C
NEW QUESTION # 49
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Getting workitem status
- B. Copy the calling number from the workitem
- C. Accessing the address book
- D. Transferring the call
Answer: C
NEW QUESTION # 50
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
- A. Server Settings
- B. Agent Settings
- C. Skillset Settings
- D. General Settings
Answer: B
NEW QUESTION # 51
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To record the state of an outbound call
- B. To record the dialing of an outbound call
- C. To answer an outbound call
- D. To end the outbound call
Answer: A
NEW QUESTION # 52
During the Avaya Aura Contact Center Agent Desktop installation the CCT Log Level was set to Off.
Which page allows you to change the CCT Log Level settings if a configuration mistake was made during installation?
- A. Agent Desktop Configuration, General Settings
- B. Agent Desktop Configuration, User Settings
- C. Agent Desktop Configuration, Resources
- D. Agent Desktop Configuration, General Settings, Advanced Settings
Answer: D
NEW QUESTION # 53
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?
- A. Route Point
- B. Script
- C. Call Presentation Class
- D. Thresholds
Answer: B
NEW QUESTION # 54
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mall License Server
- B. Inbound Mail Server
- C. Inbound Mall Manager Server
- D. Inbound Mail Application Server
Answer: B
NEW QUESTION # 55
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into theCCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?
- A. The newly-arrived contact is created and directed to an application using the Open Queue.
- B. The contact is presented to the agent using the Avaya Agent Desktop.
- C. Customer details are retrieved for the agent using Web services.
- D. The Contact Center application (scripting) determines how to route the contact, orin this case, present to which agent.
Answer: A
NEW QUESTION # 56
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
- A. Getting workitem status
- B. Copy the calling number from the workitem.
- C. Accessing the address book
- D. Transferring the call
Answer: B
NEW QUESTION # 57
Which tool displays the status counts for each multimedia contact type?
- A. Multimedia Dashboard
- B. Contact Center Database Maintenance
- C. Multimedia Data Management
- D. Contact Center Database Dashboard
Answer: A
NEW QUESTION # 58
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Making phone calls
- B. Testing SIP connections
- C. Testing CTI connections
- D. Transferring phone calls
Answer: A,C
NEW QUESTION # 59
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The Avaya Aura® Contact Center Multimedia Implementation Exam is an essential certification for professionals who want to showcase their expertise in implementing and maintaining multimedia contact centers. This certification is globally recognized and demonstrates that the candidate has the skills and knowledge required to provide a seamless customer experience across multiple channels. The certification is ideal for professionals who want to advance their careers in the contact center industry and work with various technologies and systems.
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