Practice with GCP-GCX Dumps for Genesys Cloud CX Certified Exam Questions & Answer
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The Genesys GCP-GCX certification exam is a comprehensive exam that requires candidates to have a deep understanding of Genesys Cloud CX and its features. To prepare for this exam, candidates can take advantage of a variety of resources, including online training courses, practice exams, and study guides. These resources can help candidates prepare for the exam and increase their chances of passing on the first attempt.
The Genesys Cloud CX platform is a cloud-based solution that offers a comprehensive set of tools for managing customer interactions. The platform provides a range of features including voice, email, chat, and social media interactions. The Genesys GCP-GCX exam covers all aspects of this platform, from configuration and management to troubleshooting and optimization.
The Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification exam designed to test the knowledge and skills of professionals who work with the Genesys Cloud CX platform. This platform is a cloud-based software solution that provides contact center services to businesses of all sizes. The GCP-GCX exam is designed to evaluate an individual's ability to configure, troubleshoot, and manage various aspects of the Genesys Cloud CX platform.
NEW QUESTION # 54
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
- A. SIP
- B. The default protocol
- C. TCP
- D. UDP
- E. TLS
Answer: C,D,E
NEW QUESTION # 55
Which Genesys Cloud CX feature helps reduce wait time for each call?
- A. Workforce Management
- B. IVR
- C. Automatic Call Distribution
- D. Skill-based Routing
Answer: D
NEW QUESTION # 56
Instant messaging costs are significantly less than long-distance phone conversations.
- A. False
- B. True
Answer: B
NEW QUESTION # 57
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
- A. False
- B. True
Answer: B
NEW QUESTION # 58
Select all available options for adding widgets to a performance dashboard. (Choose four.)
- A. Text
- B. Grid
- C. Interaction
- D. Metric
- E. Agent Status
- F. Chart
Answer: C,D,E,F
NEW QUESTION # 59
Which of the following statements about WebRTC phones is incorrect?
- A. It is assigned to a specific user and only that user has permission to use the phone.
- B. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
- C. A WebRTC phone can be used even when disconnected from the Cloud.
- D. Genesys Cloud CX WebRTC phone runs in the browser.
Answer: C
NEW QUESTION # 60
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.
- A. Configure the Edge Connectors
- B. Create an Edge Group
- C. Create a Site
- D. Assign the Edge to a Site
- E. Associate the network interface
- F. Authenticate the Edge
- G. Configure a trunk
Answer: G
NEW QUESTION # 61
Which role is automatically assigned to a new user?
- A. employee
- B. User
- C. Communicate - User
- D. admin
Answer: B
NEW QUESTION # 62
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
- A. Human Capital Management
- B. Digital
- C. VR
- D. AI
- E. Workforce Engagement
Answer: A,B,E
NEW QUESTION # 63
Unused reports need to be disabled manually to prevent unnecessary load on the system.
- A. False
- B. True
Answer: B
NEW QUESTION # 64
If you have not configured an email address to report issues to, Genesys Cloud CX:
- A. Collects such emails and stores it until an email address to report issues is configured.
- B. Sends the emails to anyone who has the admin role assigned in your organization.
- C. Automatically creates an email address and routes all such emails to this address.
- D. Does not route the emails to any email address.
Answer: A
NEW QUESTION # 65
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
- A. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- B. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
- C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- D. Have all attendees call you. When all calls are active, click the Start Conference button.
Answer: A,D
NEW QUESTION # 66
Under which container is Queue available?
- A. Telephony
- B. Routing
- C. Integration
- D. Contact Center
Answer: B
NEW QUESTION # 67
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
- A. 80 calls must be answered every 20 seconds.
- B. 80% of calls must be answered within 20 seconds.
- C. 80% of agents must answer calls within 20 seconds.
- D. 20 chats and calls must be answered in 80 seconds.
Answer: B
NEW QUESTION # 68
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?
- A. employee
- B. admin
- C. User
- D. Supervisor
Answer: B
NEW QUESTION # 69
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
- A. Safari
- B. Firefox
- C. Opera
- D. Internet Explorer
- E. Chrome
Answer: A,E
NEW QUESTION # 70
Alerts that have been read are not included in the alert count, even if they are still active.
- A. False
- B. True
Answer: B
NEW QUESTION # 71
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
- A. False
- B. True
Answer: B
NEW QUESTION # 72
Which architectural approach is used to develop a single application as a suite of small services?
- A. Monolithic Architecture
- B. Microservices Architecture
- C. Single Core Architecture
- D. Genesys Cloud CX Salesforce Architecture
Answer: B
NEW QUESTION # 73
Which of the following best defines the performance view for Queues?
- A. Used to view historical data only.
- B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
- C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
- D. Used to monitor real-time contact center metrics.
Answer: C
NEW QUESTION # 74
What is the distinguishing feature between queues and groups?
- A. Queues can be used in Architect flows, while groups cannot.
- B. Queues can have agents as members, while groups cannot.
- C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
- D. Both queues and groups have the same ACD capabilities.
Answer: C
NEW QUESTION # 75
WebRTC phones require all hardware and software to be properly installed.
- A. False
- B. True
Answer: B
NEW QUESTION # 76
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