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Practice on 2023 LATEST MS-740 Exam Updated 123 Questions
Microsoft MS-740 (Troubleshooting Microsoft Teams) certification exam is designed for IT professionals who are responsible for troubleshooting and resolving issues related to Microsoft Teams. Troubleshooting Microsoft Teams certification exam is ideal for IT professionals who have experience working with Microsoft Teams and are looking to enhance their troubleshooting skills. MS-740 exam covers a range of topics including troubleshooting Microsoft Teams installation and configuration issues, network connectivity issues, authentication and authorization issues, and issues related to audio, video, and sharing.
NEW QUESTION # 72
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 73
You support a Microsoft Teams environment for a company. A member of a private channel reports that when
they try to view files in the Files tab. the following message displays:
You need to recommend a solution to resolve the issue.
Which two recommendations can the member perform to achieve this goal? Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
- A. Remove and re-add the member to the channel.
- B. Create a SharePoint address for the user.
- C. Unassign and re-assign the user SharePoint license.
- D. Set access permissions for the document library.
Answer: A,D
NEW QUESTION # 74
A company implements Microsoft Teams.
You need to recommend channel types so that the company can implement specific capabilities Which channel type should you recommend? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 75
A company assigns Microsoft 365 E3 licenses to all users. The company configures a Conditional Access
policy.
UserA initiates a one-to-one Microsoft Teams chat with UserB. UserA reports that they cannot share files with
UserB. All other users within the company can share files in one-to-one chats.
You need to resolve the issue.
What should you do?
- A. Disable and re-enable the SharePoint online license assigned to UserA.
- B. Turn off the Conditional Access policy for UserA.
- C. Assign UserA a Microsoft 365 E5 license to replace the E3 license.
- D. Check permissions and sign in access for UserA's OneDrive account.
Answer: D
NEW QUESTION # 76
When users attempt to delete a private channel in a Microsoft Teams environment the following error message displays:
You analyze the debug logs and see the following entry
Answer:
Explanation:
NEW QUESTION # 77
A company configures IP address 10.3.0.0 as the Location Information Service subnet.
The Microsoft Teams client does not display the emergency address for a user. You confirm that the user has a correctly assigned and validated E911 address that includes geo-coordinates.
You observe the following record in the Teams log:
You need to identify the root cause of the issue.
Which segment of the Teams log record identifies the cause of the issue?
- A. locationld'inull
- B. 'ipv4"':"10.3.145.22,,,"subnetLengthIPv4":"20"
- C. "publiclp":"216.82.234.65
Answer: A
NEW QUESTION # 78
You are managing a Microsoft Teams environment.
Users report the following audio quality issues:
Voices sound robotic or are garbled.
Attendees cannot hear other participants well or at all.
You need to troubleshoot the issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide
NEW QUESTION # 79
A company uses Microsoft Teams licenses and mailboxes that are hosted on-premises.
Employees do not have access to Teams calendars.
You need to resolve the issue.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://techcommunity.microsoft.com/t5/exchange-team-blog/configuring-teams-calendar-access-for-exchange-on-premises/ba-p/1484009
NEW QUESTION # 80
You are managing a Microsoft Teams environment. You assign Audio Conferencing licenses to users. You configure a bridge number for the audio-conferencing bridge.
The audio-conferencing bridge number does not appear in meeting invitations that users create by using Microsoft Outlook.
You need to provision a new conferencing bridge number.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/set-up-audio-conferencing-in-teams#step-2-get-and-assign-licenses
NEW QUESTION # 81
A company uses Microsoft Teams.
You need to prevent users from using a specific app within Teams.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. On the Setup policies page of the Teams admin center, create a custom policy and assign the policy to users.
- B. On the Enterprise applications page in the Azure Active Directory admin center, disable the app.
- C. On the Permission policies page of the Teams admin center, create a custom policy and assign the policy to users.
- D. On the Users page of the Azure Active Directory admin center, disable the app.
- E. On the Manage apps page of the Teams admin center, disable the app.
Answer: C,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-apps#:~:text=In%20the%20left%20navigation%20of,(DoD)%20deployments%20of%20Teams.
https://docs.microsoft.com/en-us/microsoftteams/app-policies
NEW QUESTION # 82
A company configures external access for suppliers in the Microsoft Teams admin center.
Users can chat only with external users from VendorA.
You need to ensure that users can chat externally with users from VendorB.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Add the VendorB domain to the federation Allowed Domains list.
- B. Add the VendorB domain as a remote domain to the Connectors list.
- C. Ask the VendorB tenant to add your domain to their Allowed Domains list.
- D. Modify the CNAME for SIP federation.
Answer: A,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/manage-external-access
NEW QUESTION # 83
Note: This question is part of a series of questions that present the same scenario. Each question in the series
contains a unique solution that might meet the stated goals. Some question sets might have more than one
correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions
will not appear in the review screen.
You support a Microsoft Teams environment for a company
Team owners report that the following error message displays when they try to add a guest to a team.
You need to recommend a solution to resolve the issue.
Solution: Disable and re-enable guest access from the Teams admin center.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: A
Explanation:
Explanation
The solution does not meet the goal. Disabling and re-enabling guest access from the Teams admin center will
not resolve the error message that displays when they try to add a guest to a team. According to the
[Troubleshoot Microsoft Teams - Training | Microsoft Learn] module, one of the possible causes of the error
message is that the guest's domain is not in the allowed list of domains for the tenant. To resolve this issue, the
Teams administrator can confirm whether the tenant domain is in the allowed list by following these steps:
In the Microsoft Teams admin center, go to Org-wide settings > Guest access.
Under Domain and email address settings, make sure that Allow specific domains is selected.
In the Allowed domains box, check if the guest's domain is listed. If not, add it and click Save.
Topic 1, Fabrikam
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like
to complete each case. However, there may be additional case studies and sections on this exam. You must
manage your time to ensure that you are able to complete all questions included on this exam in the time
provided.
To answer the questions included in a case study, you will need to reference information that is provided in the
case study. Case studies might contain exhibits and other resources that provide more information about the
scenario that is described in the case study. Each question is independent of the other questions in this case
study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and
to make changes before you move to the next section of the exam. After you begin a new section, you cannot
return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to
explore the content of the case study before you answer the questions. Clicking these buttons displays
information such as business requirements, existing environment, and problem statements. When you are
ready to answer a question, click the Question button to return to the question.
Background
Fabrikam, Inc. Ltd. is a pharmaceutical company with offices in the USA, UK, and Australia. The company
has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal department
You join the company as a Microsoft Teams administrator.
Current environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental
organizational units (OUs).
Microsoft 365
You assign all employees a Microsoft Office 365 E3 license. Fabrikam has recently migrated from Skype for
Business server to Microsoft Teams.
Network environment
The company uses a combination of IPv4 and IPv6 addresses.
Calling
The company plans to use a Session Border Controller (SBC) connected to Phone System Direct Routing for
their telephony solution. The company registers the SBC domain name, sip.contoso.com, in as tenant domain.
Requirements
Emergency calling
You must configure a tenant trusted IP list for emergency address locations.
Security
Sales interns must not have the ability to share files in one-on-one chats. Teams and channels must meet
following compliance requirements:
You must create the following groups for teams and channels: Team Owners, Team Members and Team
Visitors.
The Team Visitors group is for internal UserX that does not have access to the Private channels chats,
but does have access to SharePoint sites for auditing the files within the private channels.
Channels for the different departments must not inherit permissions from the parent sites. Permissions
for each channel must be unique.
ProjectNextGenApp
The R&D team has a private channel named ProjectNextGenApp. The members of the channel need to
collaborate on files with an external user, but they do not want the external user to be able to read and send
messages in the channel.
Legal department
You must ensure that users in the legal department can view the files uploaded by owners within one channel
or access SharePoint.
Issues
CEO
The company's CEO reports that they do not receive notifications for chat messages in the desktop version of
Microsoft Teams.
AdministratorA
AdministratorA is configuring Direct Routing. The administrator runs following PowerShell command to pair
the SBC to the tenant or add the SBC from the Teams admin center.
The following error message displays:
Human resources manager
The human resources manager is unable to access the files in a Private channel named StaffRecruiters. He gets
an error message when they select the Files tab that the Item does not exist or no longer available.
Audit team
Users who are part of the audit team report that they were unable to access the Files tab of a channel in the
team. The following error message displays when they attempt to access files:
User1
User1 reports high CPU usage while using the Teams application and would like to know more on how Teams
uses resources.
User2
User2 reports that automatic updates for the Teams client are not working.
User3
User3 reports that they are not able to download a file that was shared with them in a one-to-one chat within
the Files tab. The following error message displays:
"This item might not exist or is no longer available."
User4
User4 reports that the following message displays when they navigate to the SharePoint Site for the private
channel:
"Access denied"
User5
User5 has multiple groups and contacts but none of the groups or users appear in the Teams app. The Contact
List Provider for User5 is listed as Unified Contact Store (UCS).
User6
User6 reports that they are not able to download a file that was shared with them in a one-to-one chat within
the Files tab and receives the follow error message:
"This item might not exist or is no longer available."
Emergency calling
Users report that the Teams app does not display an emergency address in the calls section of client settings.
No emergency address is listed when placing a call. You collect Teams debug logs from a user. A
representative section of the log is shown below:
Reports
Users within the company report poor quality when they make Teams calls and dial telephone numbers. You
must generate the following reports to troubleshoot the issues:
Report1: Show Public Switched Telephone Network (PSTN) calls for the last 28 days.
Report2: Compare usage and quality across users.
NEW QUESTION # 84
A company uses Microsoft Teams.
Users are unable to communicate with external users. You have been presented with the following output from
a PowerShell command:
You need to enable users to communicate with users on the Microsoft.com and Contoso.com domains. How
should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point
Answer:
Explanation:
Explanation
NEW QUESTION # 85
You need to recommend a solution for configuring security for sales interns.
Which two PowerShell commands can the company use to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A.
- B.
- C.
- D.
Answer: A,D
NEW QUESTION # 86
You need to investigate the issues for User1.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 87
A user sets up a Microsoft Teams meeting on a device that runs macOS.
The user reports that they are disconnected from calls and meetings when they start sharing content.
You need to export the media logs to investigate the issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Use the keyboard shortcut: Option + Command + Shift + 1 and review files at the location
~/Downloads. - B. Review the ~/Library/Application Support/Microsoft/Teams/logs.txt log file.
- C. Review the ~/Library/Application Support/Microsoft/Teams/media-stack/*.blog log file.
- D. Review the ~/Library/Application Support/Microsoft/Teams/skylib/*.blog log file.
- E. Turn on media logging and restart the Teams app.
Answer: C,D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/log-files#media-logs
NEW QUESTION # 88
A user attempts to switch to a tenant in which they are a guest. The following error message displays:
Use the drop-flown menus to select the answer choice that answers each question based on the information presented in the graphic NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 89
A company uses Microsoft Teams. An employee sends a chat message to a user at another company.
The recipient's company configures Microsoft Teams to use Islands mode. The recipient does not receive the
messages in their Microsoft Teams app.
You need to determine the cause of the issue.
What should you conclude?
- A. Messaging policy restrictions for the receiver are in place that block the communication.
- B. Messaging policy restrictions for the sender are in place that block the communication,
- C. Messages sent to an Islands recipient will always be received by the Skype for Business app.
Answer: A
NEW QUESTION # 90
You need to configure the system to meet the requirements for guest users.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create and assign a messaging policy for guest users.
- B. Edit the guest access policy to disable chat.
- C. Edit the guest access policy to disable calls.
- D. Create and assign a calling policy for guest users.
Answer: B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy
NEW QUESTION # 91
You are managing a Microsoft Teams environment. You assign Audio Conferencing licenses to users. You
configure a bridge number for the audio-conferencing bridge.
The audio-conferencing bridge number does not appear in meeting invitations that users create by using
Microsoft Outlook.
You need to provision a new conferencing bridge number.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of
actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
A picture containing text Description automatically generated
Reference:
https://docs.microsoft.com/en-us/microsoftteams/set-up-audio-conferencing-in-teams#step-2-get-and-assign-lice
NEW QUESTION # 92
You need to troubleshoot the performance of Microsoft Teams. To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 93
A company uses Microsoft Teams. You delete a user.
You suspect that the deleted user is listed as the owner of a team. You attempt to connect to the Teams
PowerShell module to investigate the issue. The following message appears:
Connect-MicrosoftTeam : The term 'Connect-MicrosoftTeam' is not recognized as the name of a cmdlet,
function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that
the path is correct and try again.
You need to resolve the error and confirm whether the deleted user is still owner of the team.
Which four PowerShell commands should you use to develop the solution? To answer, move the appropriate
commands from the list of commands to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Text, application Description automatically generated
Reference:
https://docs.microsoft.com/en-us/skypeforbusiness/set-up-your-computer-for-windows-powershell/download-and
NEW QUESTION # 94
A company has Microsoft 365 E5 licenses. The company uses phone numbers that are provided by Microsoft.
An auto attendant is not able to forward calls to external numbers.
What should you do?
- A. Assign a phone system license to the associated resource account.
- B. Assign a new auto-attendant number.
- C. Configure external sharing settings from Azure Active Directory.
- D. Purchase and assign an international calling plan to the associated resource account.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue#prerequisites
NEW QUESTION # 95
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