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What Does Salesforce Administrator Certification Exam Consist of?
ADM-201 exam covers all Salesforce software that end users have access to and the configuration perimeters open to administrators across the Sales, Service, and Collaboration Clouds. This test has 60 multiple-choice questions with 5 non-scored ones, with the passing score being 65%. The exam duration is 105 minutes. The normal registration fee is USD 200 whereas the retake fee is USD 100. There are no prerequisites for sitting this exam but attending Salesforce official courses beforehand is strongly recommended by the vendor. Test ADM-201 can be taken onsite at a testing center or online. Passing this exam seals the Salesforce Certified Administrator certificate. Once this one is achieved, one can go on to earn the Salesforce Certified Advanced Administrator certificate later on. It's to be noted that Salesforce certificates are valid for only one year and have to be renewed annually.
Prep Options for Acing ADM-201 Exam
To succeed in this Salesforce validation, candidates are recommended to enroll in the official vendor’s training like:
- Salesforce Administration 630+ Practice Questions for ADM-201 by Allied Books
Published in March 2020, this helpful material will arm its readers with the required information to clear ADM-201 in one go. Available in Kindle and paperback formats, such a book is packed with sample questions, practice tests, objectives, and exam details, which is ideal for anyone planning to succeed at the first attempt.
- Exam Study Guide for Certified Administrator Exam ADM-201 Prep by Zoom Books
Such a guide is designed for individuals that continuously strive for additional features and capabilities in the Salesforce environment. It covers 100% of ADM-201 exam objectives to make it easier for you to pass the official exam and to get certified in no time. After studying this practical edition, you will understand how to lead your enterprise to a better future by getting the gist of sales, collaboration clouds, and services.
- ADM201 Administration Essentials for New Admins Course Overview
This is a hands-on course that provides you with the right skills so that you can pass ADM-201 test easily. This training can be taken in person or via a virtualized environment, where both the options will be delivered within 5 days. During the course sessions, the experts will explain in great detail everything you need to know about application customization, business processes, and clean data. What’s more, you will learn how to create dashboards and high-value reports, as well as set up and automate the workflow. When it comes to the target audience for this training, it will prove valuable to anyone interested in expanding their knowledge of Salesforce, e.g. new system administrators in the Salesforce environment & sales operations, and IT managers.
While the instructor-led course is a powerful tool to help you prepare for the final exam to get the required certification, many applicants prefer to study on their own, armed by comprehensive study guides. It is completely understandable as independent learning is always self-paced, which makes it more convenient for a lot of students. Thus, you can check the following Amazon books for your ADM-201 prep:
- Salesforce Certified Administrator by Thomas Hendry
A Kindle guide like this will get you ready for your ADM-201 exam by thoroughly covering its objectives and providing candidates with helpful insights. If your ambition is to become a Salesforce Certified Administrator, this material is the way to go as its practice notes and clear instructions will make the whole preparation process fast and enjoyable.
NEW QUESTION 34
Which definition best describes "accounts" and their relationships with other record types in SFDC?
- A. Accounts are the backbone of information and represent prospective, existing, and former customers.
An account may have multiple opportunities - B. Accounts are created after you have closed an opportunity or deal. An account must have a closed opportunity associated with it.
- C. Accounts represent sales deals that your company is pursuing. An account may have only one opportunity associated with it.
Answer: A
NEW QUESTION 35
All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT:
- A. Forecasts may be overridden
- B. Opportunity stages may be used to determine the forecast category of an opportunity
- C. Pipeline reports may be overridden
- D. Pipeline reports may include omitted opportunities from the forecast
Answer: D
NEW QUESTION 36
Workflow Rules Consist of the following components:
- A. Workflow Email Alerts
- B. Workflow Field Updates
- C. Workflow Outbound Message
- D. Workflow Task
- E. Workflow Actions
Answer: A,B,C,D
NEW QUESTION 37
A Workflow Alert can be tracked in Activity History
- A. False
- B. True
Answer: B
NEW QUESTION 38
What can an agent do when resolving a case? Choose 2 answers
- A. Attach only one article to a case
- B. Assign data categories to a case
- C. Create an article upon closing a case
- D. Email articles to a customer
Answer: C,D
Explanation:
Section: Volume D
NEW QUESTION 39
Which of the following statements is/are true for sharing rules? (Choose all that apply.)
- A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization wide defaults
- B. You cannot change the specified groups or roles for sharing rules.
- C. When you transfer records from user to another, the sharing rules are removed during the transfer.
- D. Sharing rules apply only to new records owned by specified role or group member
Answer: A,B
Explanation:
Section: Volume E
NEW QUESTION 40
The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup.
Which scenario could prevent the administrator from fulfilling this requirement?
- A. A junction object is required to support the lookup.
- B. The lookup field in all the records contains a value.
- C. Roll-up summary fields exist on the master object.
- D. The lookup field is required for saving records.
Answer: C
NEW QUESTION 41
A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses.
What should the administrator do to free up a user license for the new user?
- A. Change the former user's record to the new user.
- B. Deactivate the former employees user record.
- C. Delete the former employee's user record.
- D. Freeze the former employee's user record.
Answer: A
NEW QUESTION 42
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?
- A. Case Escalation Rules
- B. Case Assignment Rules
- C. Case Scheduled Report
- D. Case Dashboard Refreshes
Answer: B
NEW QUESTION 43
Use ____________ to filter or segment picklist values based on the user's profile.
- A. Business Processes
- B. Record Types
- C. Field Level Security
- D. User Profiles
- E. Role Hierarchy
Answer: B
NEW QUESTION 44
It is possible for an Account to be part of multiple Territories?
- A. No
- B. Yes
Answer: B
NEW QUESTION 45
I can merge 3 records at a time in SFDC to clean up dupe.
- A. False
- B. True
Answer: B
NEW QUESTION 46
Which of the following features is not available in Professional Edition?
- A. Account Sharing Rules
- B. Multi-Currency
- C. Big Deal Alert
- D. Workflow
Answer: D
NEW QUESTION 47
Which of the following is part of the Sales Cloud 2?
- A. Content Library
- B. Cases
- C. Accounts and Contacts
- D. Opportunities and Quotes
- E. Solutions
- F. Marketing and Leads
Answer: A,C,D,F
NEW QUESTION 48
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
- A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
- B. The installation will succeed
- C. The installation will succeed, but only the reports,
- D. They will not be able to complete the installation process as they have reached the maximum number of custom objects
Answer: A
Explanation:
Section: Volume A
NEW QUESTION 49
Who can invite Chatter customers into a Chatter group?
- A. Group owner
- B. All Chatter users
- C. The system admin
- D. None of the above
Answer: A,C
Explanation:
Section: Volume A
NEW QUESTION 50
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