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CIPS Operations Management Sample Questions:

1. According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A) social costs and environmental costs
B) private costs and social costs
C) private costs and public costs
D) financial costs and reputational costs

2. George has recently been hired as the new Operations Manager at a cake factory. He has 10 years; experience but his most recent employment was as an Operations Manager in an accountancy firm. George believes that the skills and responsibilities of an Operations Manager is the same regardless of the organisation he works for. Which of the following would be one of these responsibilities? Select TWO

A) create competitive advantage
B) increase profit
C) keep customers happy
D) manage a team

3. Which of the following are considered 'transformed resources' and an input into the Operations Process (input- processoutput)?
Select THREE

A) employees
B) customers
C) money
D) raw materials
E) information

4. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) yes- operations management ensures there are sufficient goods produced to meet customer demand
B) no - operations management can also be concerned with the creation of intangible goods
C) no- operations management is concerned with ensuring the organisation is profitable
D) yes- operations management is ensuring a company has the correct resources to create goods

5. A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

A) between 1-2 years
B) between 5-6 years
C) Within the first year
D) between 2-5 years

Solutions: