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| Section | Weight | Objectives |
|---|---|---|
| Requirements Analysis & Solution Planning | 25% | - Engagement solution design methodology - Customer business and technical requirements gathering - Scalability, redundancy and high availability planning |
| Resilience, Licensing & Bill of Materials | 20% | - Solution BoM and capacity planning - ASIPP licensing and software investment protection - Redundancy and disaster recovery design |
| Avaya Aura Contact Center Architecture | 30% | - AACC core components and deployment models - Integration with Communication Manager & Session Manager - Multimedia channels and routing design |
| Additional Customer Engagement Components | 25% | - Experience Portal & Breeze platform integration - Workforce engagement and optimization - Contact recording and quality monitoring solutions |
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