Exam Name: Selling HP Supplies 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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Instant Download HP : HP2-I14
Check Updated on: Sep 14, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| Topic 2: HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
| Topic 3: Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
HP Selling HP Supplies 2020 Sample Questions:
Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?
- A. HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
- B. When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
- C. HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
- D. HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
How does HP use serialization to combat the counterfeit and grey market?
- A. It uses embedded code to determine in which regions the cartridges are sold.
- B. It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
- C. It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.
- D. It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
What advantage do Original HP PageWide cartridges provide?
- A. They come with a lifetime replacement warranty.
- B. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
- C. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
- D. They use proprietary algorithms to help determine print history and print behavior for specific printers.
A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
- A. Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
- B. Almost 90% of remanufactured cartridges end up in a landfill.
- C. Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
- D. Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
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