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HP HP2-I57 Exam Syllabus Topics:

HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

Question 1

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B. Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
C. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
D. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

Question 2

Where can you find additional information about HP Services?

A. HP Workpath
B. HP Workforce Central
C. HP Partner Portal
D. HP AssetHub

Question 3

What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
B. Asset tags help customers save time and money and improve efficiency during the asset management process.
C. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
D. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
E. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.

Solutions: