Exam Code: HP2-N49
Exam Name: Selling HP Business Service Management Solutions
Certification Provider: HP
Corresponding Certification: HP Sales
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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Business Service Management Solutions Overview- HP Business Service Management (BSM) value proposition
  • 1. Business-aligned IT management
    • 2. IT service monitoring concepts
      - HP BSM solution positioning and sales approach
      • 1. Customer pain points identification
        • 2. Solution mapping to business outcomes
          Topic 2: HP Software and IT Management Portfolio- Integration with enterprise IT environments
          • 1. Cloud and on-prem integration concepts
            • 2. Hybrid IT environments
              - HP IT Service Management solutions
              • 1. Service monitoring and analytics
                • 2. Incident and performance management
                  Topic 3: Sales and Customer Engagement Skills- Competitive positioning
                  • 1. Differentiating HP BSM solutions
                    • 2. Handling objections in enterprise sales
                      - Consultative selling methodology
                      • 1. Discovery of business requirements
                        • 2. Value-based selling techniques

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          1. What is the HP approach to model-driven or model-based operations for the HP BSM solution?

                          A) modeling virtualized environments prior to rolling them out into production
                          B) a dynamic service model that maps dependencies and relationships in real time
                          C) modeling prioritized event calculations by their level of priority
                          D) an operational service desk system with automated ticket generation


                          2. Which HP Operations Analytics tool was purpose-built to use big data analytics to deliver industry-leading speed for real time analytics?

                          A) Run time service model
                          B) Vertica
                          C) Service Health Analyzer
                          D) Service Health Reporter


                          3. What do executive level buyers expect from salespeople when seeking a solution for their business issues?

                          A) that they can provide a short and detailed demonstration that clearly shows how to address the business issues
                          B) that they can clearly show they understand the business issues and can clearly articulate how to resolve them
                          C) that they can provide customer case studies for ideas to address the business issues
                          D) that they can whiteboard the specific solution that will address the specific business issues


                          4. What is the key component supporting the HP Operations Bridge solution that is not a standalone product?

                          A) Operations Manager Dashboard
                          B) Real User Monitor
                          C) Run Time Service Model
                          D) Service Health Reporter


                          5. What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?

                          A) IT infrastructure
                          B) internet connections
                          C) applications
                          D) event logs


                          Solutions:

                          Question # 1
                          Answer: B
                          Question # 2
                          Answer: B
                          Question # 3
                          Answer: B
                          Question # 4
                          Answer: C
                          Question # 5
                          Answer: C

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