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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Interaction Management | 15% | - Customer Interactions
- 1. Dialogs
- 2. Pega Knowledge
- 3. Suggesting content to agents
- 4. Customer Verification
- 5. Business Conditions
|
| Application Development | 15% | - Development Architecture
- 1. Modular Enterprise Reuse
- 2. Center-out architecture
- 3. Coexistence
- 4. Pega approach to application development
|
| Channels | 15% | - Customer Service Channels
- 1. Pega Digital Messaging
- 2. Email Bots
- 3. Pega Call
- 4. Pega Voice AI
|
| Business Outcomes | 5% | - Contact Center Fundamentals
- 1. Contact center foundations
- 2. Contact center value drivers
|
| User Experience | 20% | - Constellation UX
- 1. Constellation UX best practices
- Composite
- 1. Composite best practices
- 2. Composite tabs
|
| Data Integration | 15% | - Common Data Model
- 1. Entity relationships
- 2. Common Data Model concepts
- 3. Storage options
|
| Reporting | 5% | - Analytics and Reporting
- 1. Dashboards
- 2. Insights
|
| Case Management | 10% | - Service Requests
- 1. Customer Service case templates
- 2. Customer Service case creation best practices
|