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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Service Transition enthält detaillierte Beschreibungen welcher Prozesse?

A) Service Asset- und Konfigurationsverwaltung, Release- und Bereitstellungsverwaltung, Anforderungserfüllung
B) Service Level Management, Service Portfolio Management, Service Asset und Konfigurationsmanagement
C) Änderungsmanagement, Service Asset- und Konfigurationsmanagement, Release- und Bereitstellungsmanagement
D) Änderungsverwaltung, Kapazitätsverwaltung, Ereignisverwaltung, Serviceanforderungsverwaltung

2. Was sind die drei Geschäftsmodelle von Service Providern?

A) Interner Dienstanbieter, Externer Dienstanbieter, Shared Service Unit
B) Interner Dienstleister, ausgelagerter Drittanbieter und Offshore-Anbieter
C) Interner Dienstleister, Externer Dienstleister, Shared Service Provider
D) Interner Dienstleister, externer Dienstleister, ausgelagerter Dritter

3. Welche Ereigniskategorien sind im ITIL Service Operation Book beschrieben?

A) Geplant, Außerplanmäßig, Notfall
B) Warnung, Reaktiv, Proaktiv
C) Information, Warnung, Ausnahme
D) Informativ, Geplant, Normal

4. Welche der folgenden Aussagen ist die BESTE Definition eines Ereignisses?

A) Verringern oder Beseitigen der Ursache eines Vorfalls oder Problems
B) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes
C) Jedes erkennbare oder erkennbare Ereignis, das für die Verwaltung der IT-Infrastruktur von Bedeutung ist
D) Die unbekannte Ursache eines oder mehrerer Vorfälle, die sich auf einen IT-Service auswirken

5. Welche Aussage zu Service Level Agreements (SLAs) ist RICHTIG?

A) Es sollte immer eine separate SLA für jeden bestimmten Kunden geben
B) Sie müssen aufgrund ihrer Bedeutung eine gesetzliche Formulierung enthalten
C) Änderungen am SLA können nur vom Kunden angefordert werden
D) Der Wortlaut muss klar und präzise sein, damit keine Mehrdeutigkeiten möglich sind

Solutions: