Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Check Updated on: Oct 23, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| Topic 2: The Four Dimensions of Service Management | 13-17% | - Value streams and processes - Information and technology - Partners and suppliers - Organizations and people |
| Topic 3: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles - The service value chain |
| Topic 4: ITIL Practices | 34-38% | - Service management practices - General management practices - Technical management practices |
| Topic 5: ITIL Guiding Principles | 15-19% | - Keep it simple and practical - Optimize and automate - Focus on value - Start where you are - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback |
| Topic 6: ITIL Service Management Framework | 2-4% | - The four dimensions of service management - ITIL guiding principles - ITIL service value system (SVS) |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
- A. Release management
- B. Relationship management
- C. Supplier management
- D. Service management
Correct Answer: C 🗳️
Which set correctly lists the components of the ITIL Value System (VS)?
- A. Guiding principles, governance, value chain, management practices, continual improvement
- B. Guiding principles, governance, discover, deliver
- C. Products, services, customers, suppliers, partners
- D. Value streams, projects, releases, incidents, changes
Correct Answer: A 🗳️
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Which term is used to describe removing something that could have an effect on a service?
- A. An IT asset
- B. An incident
- C. A problem
- D. A change
Correct Answer: D 🗳️
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Which of the following statements about value streams is INCORRECT?
- A. Value streams are enabled and supported by the organization s value chain
- B. Value streams should exclude suppliers
- C. Value streams can involve multiple practices
- D. Value streams continue to evolve over time
Correct Answer: B 🗳️
Explanation: Only visible for ExamBoosts members. You can sign-up / login (it's free).
Which of the following BEST describes a release?
- A. A cause, or potential cause, of one or more incidents
- B. An unplanned interruption to a service or reduction in the quality of a service
- C. The addition, modification, or removal of anything that could affect services
- D. A version of a product, service, or other configuration item made available for use
Correct Answer: D 🗳️
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