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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A) Whether to buy an application or build it
B) Should application development be outsourced
C) Who the vendor of the storage devices will be
D) Where the vendor of an application is located

2. Which of the following is NOT defined as part of every process?

A) Metrics
B) Functions
C) Roles
D) Inputs and outputs

3. Where should details of a Workaround always be documented?

A) The IT Service Continuity Plan
B) The Service Level Agreement (SLA)
C) The Availability Management Information System
D) The Problem Record

4. What would be the next step in the Continual Service Improvement (CSI) Model after:
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?

A) How do we keep the momentum going?
B) What is the Return On Investment (ROI)?
C) How much did it cost?
D) What is the Value On Investment (VOI)?

5. How many people should be accountable for a process as defined in the RACI model?

A) Only one - the process architect
B) As many as necessary to complete the activity
C) Two - the process owner and the process enactor
D) Only one - the process owner

Solutions: