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Salesforce ALS-Con-201-BC Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Sampling Inventory Management | 15% | - Compliance
- 1. Apply regulatory and audit requirements for sample management
- Inventory Tracking
- 1. Track inventory movement
- 2. Manage sample inventory transactions
- Inventory Configuration
- 1. Configure sampling inventory processes
|
| Engagement Planning | 21% | - Next Best Action
- 1. Configure and use Next Best Action recommendations
- Calendar and Scheduling
- 1. Manage Time Off Territory conflict rules
- 2. Configure calendars for HCP and HCO visit planning
- Activity Planning
- 1. Set up review processes
- 2. Track progress
- 3. Configure Activity Plans
- Key Account Management
- 1. Track KAM Plans
- 2. Configure KAM Plans
|
| Foundations and Administration | 36% | - Analytics
- 1. Use TabNext industry metrics
- 2. Create reports
- 3. Create dashboards
- Privacy and Compliance
- 1. Implement subscription management
- 2. Implement consent management
- Content and Communications
- 1. Configure Field Email templates
- 2. Configure Presentations
- 3. Set up Intelligent Content
- Mobile Application
- 1. Set up, configure, and troubleshoot the Agentforce Life Sciences mobile application
- Security and Configuration
- 1. Apply security fundamentals
- 2. Apply system configuration fundamentals
- Account and Relationship Management
- 1. Configure and manage account and relationship master data
- Territory Management
- 1. Configure account and product assignment rules
- 2. Configure territory management
- Agentforce Life Sciences Configuration
- 1. Configure Agentforce Life Sciences
|
| Engagement Execution | 28% | - Content Delivery
- 1. Deliver presentations and approved content
- Call and Visit Execution
- 1. Execute and document customer interactions
- Field Operations
- 1. Track field activities and outcomes
- Customer Engagement
- 1. Manage HCP and HCO engagement activities
|
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