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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Which Action Plan Type should be selected when creating an Action Plan for Consumer Goods Cloud?

A) Industries
B) Visit Planning
C) Visit Execution
D) Assessment Task Plan

2. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. As part of Internet order fulfillment, UC warehouse agents will use Salesforce to enter a router's barcode and enter the shipping tracking number for the router.
How should a Communications Cloud Consultant solve this requirement?

A) Configure a Manual Task Orchestration Item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B) Configure a Push Event Orchestration Item that will receive the router's barcode number and shipping tracking number
C) Configure an Autotask Orchestration Item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
D) Configure a Manual Task Orchestration Item that will launch a Flow to enter the router's barcode number and shipping tracking number

3. United Telecom (UT) has finalized a design for launching sales and self-service capabilities through different channels to improve their customer experience.
Which two out-of-the-box capabilities should UT use to support customers through multiple channels on Communications Cloud?

A) Cart-based APIs using OmniOut
B) Custom APIs using LightningOut
C) Digital Commerce SDK
D) Digital Commerce APIs

4. United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?

A) Disconnect and new order
B) Apply Promotion
C) Change of Plan
D) Modify order

5. ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom's Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?

A) Use Object REST APIs to retrieve data from Product2 Object.
B) Use CPQ API getCartProducts to create a cart and retrieve product specifications and product offerings.
C) Use Enterprise Product Catalog REST APIs to retrieve product specifications and product offerings.
D) Use productized TM Forum 620 Catalog Open APIs to retrieve product specifications and product offerings.

Solutions: