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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning
- Government and Public Sector industry fundamentals
- Key use cases and common scenarios
|
| Topic 2: Public Sector Data Model | 20% | - Case and investigation management
- Constituent and household data model
- Service territory and location-based services
- Permit and license object relationships
|
| Topic 3: Best Practices and Governance | 10% | - Accessibility and compliance standards
- Public sector implementation best practices
- Performance optimization
|
| Topic 4: Implementation Considerations | 20% | - Integration patterns for government systems
- Data migration considerations
- User adoption strategies
- Security and compliance requirements
|
| Topic 5: Configuration and Customization | 15% | - Reporting and analytics for public sector
- Constituent engagement portal configuration
- Workflow and approval processes
- Lightning Experience customization
|
| Topic 6: Government Community Cloud | 20% | - Constituent engagement features
- Case management for government
- Permitting and licensing capabilities
- GCC features and capabilities
|
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide booking integration without custom coding. Which of the three functionalities is readily available with this functionality?
A) Ability/Request to update the contents of the documents before signing by the reviewer
B) Send a contact document for review and signatures.
C) Track the signed contract document and update the contract record status.
D) Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
E) Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
2. A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?
A) Apex Classes
B) Integration Procedures
C) MuleSoft Integration
D) SOQL Queries
3. A permitting agency wants inspectors to complete inspections in areas with unreliable internet connectivity. Inspection results should synchronize automatically when a connection becomes available. Which Salesforce capability best supports this requirement?
A) Reports and Dashboards
B) Email-to-Case
C) Salesforce Mobile App with Field Service Mobile offline capability
D) Salesforce Scheduler
4. The Department of Disaster Assistance has received the approval to fund government agencies if a disaster occurs in their region. What is the best solution to capture the fund-related requirements, objectives, and supporting documents?
A) Utilize the 'Funding Request' object to capture the details
B) Utilize the 'Business License Application' object to capture the details
C) Utilize the 'Funding Program' object to capture the details
D) Utilize the 'Funding Program Request' object to capture the details
5. An Administrator at a government agency has created a new version of their "Business Re- Opening" Inspection by cloning and updating the Action Plan Template. However, upon selecting the "Business Re-Opening" Action Plan, the inspection generated is still based on the old Action Plan Template. What is most likely the reason for this issue?
A) The new Action Plan Template has not been activated
B) The Inspection Type has not been updated with the new Action Plan Template.
C) The new Action Plan Template has the same name as the previous template.
D) The Inspection Type must also be cloned to create a new version for users to select.
Solutions:
Question # 1 Answer: B,C,D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |