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HP HP2-H65 Exam Syllabus Topics:

SectionObjectives
Topic 1: Selling and Value-Based Positioning- Value proposition of HP personal systems services
- Customer needs analysis and solution mapping
Topic 2: HP Services and Support Offerings- Lifecycle services and device protection options
- HP Care Pack services and warranty extensions
Topic 3: Sales Process and Services Attachment- Upselling and cross-selling HP support services
- Integrating services into hardware sales cycles
Topic 4: Competitive Differentiation- HP advantages vs. competing PC vendors
- Security, manageability, and reliability features overview
Topic 5: HP Personal Systems Portfolio Overview- Desktops, notebooks, workstations, and thin clients
- Product positioning and use cases in enterprise and SMB environments

HP Selling HP Personal Systems Services 2018 Sample Questions:

Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

  • A. Replacement of HP products costs less if customers only use HP devices.
  • B. HP products are less likely to need repairs if HP professionals are monitoring them.
  • C. HP Services allows you to avoid unexpected costs after the base warranty expires.
  • D. HP Services removes the burden on your IT team so they can focus on the core business tasks.
  • E. HP Services makes it so you do not have to worry about access to spare parts.
Answer: A,C,E

Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

  • A. HP Cirrus
  • B. HP Support Center
  • C. HP Sales Central
  • D. HP Cross Sell Solution
Answer: C

Which types of HP Services contracts are available to your customers? (Select two.)

  • A. Transactional
  • B. Durational
  • C. Standard
  • D. Adjustable
  • E. Custom
Answer: A,B

Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

  • A. Next Business Day Onsite
  • B. Configuration and Installation Services
  • C. Data Migration Services
  • D. Priority Services and Configuration Services
Answer: D

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