- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Certification Provider: HP
- Corresponding Certification: HP Sales Certified
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Updated: Sep 14, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
| Topic 2: HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Topic 3: Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
HP Selling HP Supplies 2020 Sample Questions:
What can you do to verify that printing supplies are not counterfeit?
- A. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
- B. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
- C. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
- D. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
Why are EcoSmart cartridges a smart, environmentally responsible choice?
- A. The toner cartridge is made with fewer moving parts, increasing print speeds.
- B. The toner is made with fewer chemicals that can be hazardous to your health.
- C. The toner melts at a lower temperature, leading to lower energy use.
- D. The toner cartridge features a seal that prevents toner particles from leaking during shipment.
A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?
- A. HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
- B. Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
- C. The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
- D. The company can get professional-quality precision output from their HP printers from the first page to last.
A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
- A. Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
- B. Original HP ink is formulated with centuries of combined experience from scientists and engineers.
- C. Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes. - D. Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
- E. Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
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