- Exam Code: HP2-I47
- Exam Name: Selling HP PS Lifecycle Services 2023
- Certification Provider: HP
- Corresponding Certification: HP Sales Certified
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Updated: Sep 14, 2026
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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Building service proposals and pricing models - Communicating ROI and total cost of ownership |
| Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Compliance, security, and sustainability aspects - Comparison with alternative solutions |
| Assessing Customer Needs | 25% | - Identifying customer business and IT challenges - Consultative sales approach - Mapping needs to lifecycle service offerings |
| HP PS Lifecycle Services Overview | 20% | - Definition and scope of HP Personal Systems Lifecycle Services - Service portfolio: plan, deploy, manage, support, retire - Value proposition and business benefits |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Match the HP Deployment Service with the service it provides.
Explanation
The HP Deployment Service component that matches the service it provides are as follows:
A) Installation with User Settings: Offerings include unpacking, data migration, and connection of peripherals to devices1.
B) HP Logistics Services: PCs are delivered to the door or dock with or without an appointment2.
C) Office Installation Service: HP professionals migrate data from existing devices to new PCs3.
1: HP Installation Services | HP Official Site 2: HP Logistics Services | HP Official Site 3: HP Office Installation Service | HP Official Site
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
- A. By extending the length of the contract's term indefinitely until canceled by one or the other party
- B. By increasing customer stickiness via deeper relationships through end-to-end solutions
- C. By offering a tiered volume discount strategy that can be passed along to customers
- D. By decreasing the length of the standard hardware warranty
- E. By increasing the average unit price of hardware sales to drive higher margins
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Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP pc BIOS Asset Tagging service
- B. HP Defective Media Retention
- C. HP Wolf Protect and Trace
- D. HP Active Care
- E. HP Deinstallation Services
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A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
- A. The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
- B. An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
- C. An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
- D. HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
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