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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Sales and Customer Engagement Skills- Competitive positioning
  • 1. Differentiating HP BSM solutions
    • 2. Handling objections in enterprise sales
      - Consultative selling methodology
      • 1. Value-based selling techniques
        • 2. Discovery of business requirements
          HP Software and IT Management Portfolio- Integration with enterprise IT environments
          • 1. Hybrid IT environments
            • 2. Cloud and on-prem integration concepts
              - HP IT Service Management solutions
              • 1. Service monitoring and analytics
                • 2. Incident and performance management
                  HP Business Service Management Solutions Overview- HP BSM solution positioning and sales approach
                  • 1. Solution mapping to business outcomes
                    • 2. Customer pain points identification
                      - HP Business Service Management (BSM) value proposition
                      • 1. Business-aligned IT management
                        • 2. IT service monitoring concepts

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          HOTSPOT
                          Match the relevant persona with the responsibility or interest relating to HP APM.

                          Reveal Solution  Discussion  0

                          Correct Answer:

                          What are IT market drivers for customers seeking a solution for Application Performance Management? (Select three.)

                          • A. reduced IT budgets
                          • B. log operation analytics
                          • C. distributed applications
                          • D. storage availability
                          • E. cloud/virtualization/mobility
                          • F. multiple network monitors
                          Reveal Solution  Discussion  0

                          Correct Answer: C,E,F  🗳️

                          What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

                          • A. vendor and tool consolidation
                          • B. lowering total cost of ownership
                          • C. reduction in event rates
                          • D. operational and capital expense reduction
                          • E. return on investment
                          • F. assured IT Infrastructure uptime
                          Reveal Solution  Discussion  0

                          Correct Answer: D,E,F  🗳️

                          With which HP APM persona should a salesperson discuss diagnosing application performance issues before the application is released into production?

                          • A. director of operations
                          • B. director of performance testing
                          • C. director of mobile applications
                          • D. director of applications monitoring
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

                          What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?

                          • A. IT infrastructure
                          • B. internet connections
                          • C. applications
                          • D. event logs
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

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