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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Topic 1: Product Features and Benefits- Key technologies and differentiators
  • 1. Performance, security, and manageability features
    • 2. Product positioning against competitors
      Topic 2: Sales Strategy and Competitive Positioning- Sales methodology
      • 1. Cross-selling and upselling opportunities
        • 2. Value proposition and objection handling
          Topic 3: HP Printing Portfolio- HP printer product families
          • 1. Business and consumer printing offerings
            • 2. Inkjet and LaserJet solutions
              Topic 4: Customer Needs Analysis- Identify customer requirements
              • 1. Assess business and personal computing needs
                • 2. Recommend appropriate HP solutions
                  Topic 5: HP Solutions and Services- Integrated HP offerings
                  • 1. Warranty and support services
                    • 2. Managed print and lifecycle solutions
                      Topic 6: HP Personal Systems Portfolio- Desktop and notebook solutions
                      • 1. Consumer PCs and mobile devices
                        • 2. Commercial PCs and workstations

                          HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                          1. Your customer will be installing 100 Z1 workstations in a large room. Their current installation is so noisy that the users are complaining they cannot work effectively. How would you describe the approximate noise level these 100 workstations will make?

                          A) quieter than a washing machine/dishwasher, 42-53 db
                          B) quieter than traffic on a busy road, 80-90 db
                          C) quieter than a calm room, like a library, 20-30 db
                          D) quieter than a mosquito, 0 db


                          2. A customer is looking for best cost per page for black text, but hardly uses color. Which ink cartridges should be recommended?

                          A) a two-pack XL black
                          B) two standard black and one value color
                          C) standard fill black and color
                          D) higher fill value black and standard color


                          3. What is the target market for a personal printer in terms of number of users per device?

                          A) 6-15 users
                          B) 10-30 users
                          C) 1-5 users
                          D) 15-60 users


                          4. What is a differentiating feature on the HP ElitePad 1000 series'?

                          A) enterprise-class docking, accessories ecosystem for vertical industries, including security and retail jacket
                          B) an 18 inch-screen and an enhanced graphics card
                          C) a titanium case with a new-style screen and keyboard
                          D) an automatic lock and data disposal


                          5. What is the customer benefit behind HP Wireless Direct printing?

                          A) Connecting and printing via the cloud takes out the need for corporate networks.
                          B) Making a wireless encrypted connection directly to the printer does not require access to a corporate network.
                          C) Store print jobs on your mobile device until the user is at the printer to ensure output can be collected immediately.
                          D) Printing via an Ethernet cable connection avoids potential security risks associated with wireless networks.


                          Solutions:

                          Question # 1
                          Answer: A
                          Question # 2
                          Answer: D
                          Question # 3
                          Answer: C
                          Question # 4
                          Answer: A
                          Question # 5
                          Answer: B

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