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HP HP5-B04D Exam Syllabus Topics:

SectionObjectives
Topic 1: Product Features and Benefits- Key technologies and differentiators
  • 1. Performance, security, and manageability features
    • 2. Product positioning against competitors
      Topic 2: Sales Strategy and Competitive Positioning- Sales methodology
      • 1. Cross-selling and upselling opportunities
        • 2. Value proposition and objection handling
          Topic 3: HP Printing Portfolio- HP printer product families
          • 1. Business and consumer printing offerings
            • 2. Inkjet and LaserJet solutions
              Topic 4: Customer Needs Analysis- Identify customer requirements
              • 1. Assess business and personal computing needs
                • 2. Recommend appropriate HP solutions
                  Topic 5: HP Solutions and Services- Integrated HP offerings
                  • 1. Warranty and support services
                    • 2. Managed print and lifecycle solutions
                      Topic 6: HP Personal Systems Portfolio- Desktop and notebook solutions
                      • 1. Consumer PCs and mobile devices
                        • 2. Commercial PCs and workstations

                          HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:

                          Your customer will be installing 100 Z1 workstations in a large room. Their current installation is so noisy that the users are complaining they cannot work effectively. How would you describe the approximate noise level these 100 workstations will make?

                          • A. quieter than a washing machine/dishwasher, 42-53 db
                          • B. quieter than traffic on a busy road, 80-90 db
                          • C. quieter than a calm room, like a library, 20-30 db
                          • D. quieter than a mosquito, 0 db
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

                          A customer is looking for best cost per page for black text, but hardly uses color. Which ink cartridges should be recommended?

                          • A. a two-pack XL black
                          • B. two standard black and one value color
                          • C. standard fill black and color
                          • D. higher fill value black and standard color
                          Reveal Solution  Discussion  0

                          Correct Answer: D  🗳️

                          What is the target market for a personal printer in terms of number of users per device?

                          • A. 6-15 users
                          • B. 10-30 users
                          • C. 1-5 users
                          • D. 15-60 users
                          Reveal Solution  Discussion  0

                          Correct Answer: C  🗳️

                          What is a differentiating feature on the HP ElitePad 1000 series'?

                          • A. enterprise-class docking, accessories ecosystem for vertical industries, including security and retail jacket
                          • B. an 18 inch-screen and an enhanced graphics card
                          • C. a titanium case with a new-style screen and keyboard
                          • D. an automatic lock and data disposal
                          Reveal Solution  Discussion  0

                          Correct Answer: A  🗳️

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                          What is the customer benefit behind HP Wireless Direct printing?

                          • A. Connecting and printing via the cloud takes out the need for corporate networks.
                          • B. Making a wireless encrypted connection directly to the printer does not require access to a corporate network.
                          • C. Store print jobs on your mobile device until the user is at the printer to ensure output can be collected immediately.
                          • D. Printing via an Ethernet cable connection avoids potential security risks associated with wireless networks.
                          Reveal Solution  Discussion  0

                          Correct Answer: B  🗳️

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