Exam Code: HP2-I17
Exam Name: Selling HP Printing Hardware 2020
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-I17 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Skills and Objection Handling- Consultative Selling
  • 1. Discovery and qualification
  • 2. Positioning HP solutions
  • 3. Handling customer objections
  • 4. Competitive replacement opportunities
Topic 2: Customer Needs Analysis- Business Requirements Identification
  • 1. SMB customer environments
  • 2. Government and public sector opportunities
  • 3. Enterprise customer environments
Topic 3: HP Printing Value Proposition- Differentiators and Competitive Positioning
  • 1. Cost efficiency and ROI
  • 2. Productivity benefits
  • 3. Sustainability initiatives
  • 4. Security features
Topic 4: Printing Solutions and Services- Workflow and Document Solutions
  • 1. HP Roam for Business
  • 2. Capture and route solutions
  • 3. Managed Print Services
  • 4. HP Secure Print solutions
Topic 5: HP Printing Portfolio Knowledge- HP LaserJet Portfolio
  • 1. Business printing solutions
  • 2. Enterprise printers and MFPs
- HP PageWide Portfolio
  • 1. PageWide value propositions
  • 2. Inkjet business printing technologies
Topic 6: Industry Trends and Business Drivers- Market Trends
  • 1. Environmental sustainability
  • 2. Security and compliance requirements
  • 3. Digital transformation
  • 4. Hybrid work environments

HP Selling HP Printing Hardware 2020 Sample Questions:

1. A mid-sized SMB needs to scan large volumes or heavy, plastic-coated documents quickly. Why should this customer choose either a flatbed or a sheet-feed scanner?

A) HP flatbed scanners can use an optional automatic document feeder to print bulky materials at speeds up to 120 pages per minute.
B) HP flatbed scanners feature a straight-through media path that enables fast scans of a greater variety of media types than sheet-feed scanners.
C) HP sheet-feed scanners handle a variety of media types at speeds of up to 75 pages per minute.
D) HP sheet-feed scanners feature a flat glass scanning area that allows plastic-coated documents to be scanned at high resolution.


2. An international advertising agency is looking to upgrade their printers but has limited space for new equipment. The agency produces high volumes of high-quality color images and full-bleed A3 brochures every month to share with their end users. Which HP solution should you recommend for this customer?

A) HP LaserJet Enterprise printers use high-yield cartridges for high-volume printing and produce professional-quality documents without a large footprint.
B) HP Managed Print Services (MPS) products are designed for space efficiency and price competitiveness with increased yield, duty cycle, and speed.
C) Small footprint HP PageWide solutions feature fast print speeds to produce high black and color saturation for professional-quality color documents.
D) HP ScanJet document capture solutions transform piles of paper into streamlined digital workflows for businesses of all sizes.


3. How does HP help companies automatically detect, stop, and recover from cyberattacks?

A) HP JetAdvantage Insights protects documents by encrypting data stored in cloud-based applications.
B) HP printing devices offer embedded security features such as network intrusion detectors and vulnerability scanners.
C) HP offers a combination of printer security features including hardware root of trust and Active Scan device authentication.
D) HP LaserJets use multifactor authentication to prevent unauthorized user access.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: A
Question # 3
Answer: C

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