Exam Code: HP2-I47
Exam Name: Selling HP PS Lifecycle Services 2023
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-I47 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Registration and Delivery- HP Care Pack attachment rules
- HP Channel Services Network (CSN) registration
Topic 2: HP Lifecycle Services Overview- HP Fix Services
- HP Protect Services
- HP Optimize Services
- HP Collaborate Services
- HP Renew Services
- HP Set Up Services
Topic 3: Sales Skills and Positioning- Positioning HP Lifecycle Services
- Building and presenting the business case
- Demonstrating value to clients
- Qualifying customer needs

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

What coverage does HP Post Warranty Service provide?

  • A. Extension beyond 12 months if needed
  • B. Access to Level 2 help desk technicians
  • C. Additional 12 months based on the product's base warranty or extended warranty
  • D. No-cost device repairs made with certified HP parts
Answer: C

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What is included in HP Active Care? (Select two.)

  • A. Next business day onsite support
  • B. No-cost replacement parts
  • C. Coverage of non-HP devices
  • D. Availability for one or two years
  • E. Defective Media Retention in every option
Answer: A,E

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An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?

  • A. HP Manageability Services help with consistent, scalable, and secure software deployment.
  • B. HP Wolf Pro Security can be attached to the deal.
  • C. HP Proactive Security includes services to implement and manage configuration policies.
  • D. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
Answer: C

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How are HP Care Pack Services sold?

  • A. They are available as a contractual service and can be sold at any time as a standard SKU offering
  • B. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
  • C. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
  • D. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
Answer: B

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