Exam Code: HP2-H69
Exam Name: Selling HP Device as a Service 2018
Certification Provider: HP
Corresponding Certification: HP Sales Certified
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HP HP2-H69 Exam Syllabus Topics:

SectionObjectives
Implementation and Service Delivery Overview- Device management and support processes
- Refresh cycles and asset lifecycle management
- Deployment models and rollout considerations
Sales Positioning and Competitive Differentiation- Positioning HP DaaS vs traditional device procurement
- Target customer segments and use cases
- Competitive comparison and value messaging
Solution Design and Customer Scenarios- Operational efficiency and IT cost reduction scenarios
- Mapping customer requirements to DaaS offerings
- End-user computing lifecycle optimization
HP Device as a Service (DaaS) Fundamentals- Lifecycle management approach (procurement, deployment, support, refresh)
- DaaS value proposition and business outcomes
- Customer pain points addressed by DaaS
HP DaaS Offer Structure- Service levels and support components
- Hardware, services, and software bundling
- Financing and subscription-based models

HP Selling HP Device as a Service 2018 Sample Questions:

Which type of customer IT environment is ideal for the Standard plan?

  • A. one with limited internal IT resources that is ready to outsource to a full device management service
  • B. one that is self-managed, but with a desire for some device health analytic insights
  • C. one with HP devices that is looking for an automatic parts replacement service
  • D. one that has low IT bandwidth to manage security updates across a multi-OS device environment
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Who is primarily responsible for the installation of the lightweight software client app on devices for the HP DaaS Analytics and Proactive Management service?

  • A. HP Service Experts
  • B. customer IT Admins
  • C. external IT Admin Experts
  • D. channel partner IT Admins
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

What is an end-user productivity issue that could indicate an opportunity for HP DaaS?

  • A. poor access to timely information
  • B. device reliability issues from an aging device fleet that cause end-user downtime
  • C. a high proportion of mobile employees who need to be monitored to ensure they are on the job
  • D. a need for end-user training to enhance Microsoft Office application skills
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

What are the customer benefits of DaaS Analytics and Proactive Management that come with the Enhanced and Premium HP DaaS plans? (Select two.)

  • A. HP Service Experts working with channel partners to provide insights into a customer's device environment
  • B. an HP helpdesk service for end-users that is available 24/7
  • C. next business day hardware support, practically anywhere in the world
  • D. actionable reports to help customer optimize IT resources
  • E. Accidental Damage Protection
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

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