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Microsoft MB-240: Requirements

The target candidates for the MB-240 test are Microsoft Dynamics 365 Customer Engagement Functional Consultants. These specialists are responsible for the implementation of solutions that administer the resources associated with the Field Service lifecycle completion. The applicants need to possess the expertise in the Field Service and Microsoft Power Apps-based mobile apps.

This certification exam does not have any compulsory requirements. However, the candidates for the test should have the relevant skills in customizing and configuring the elements of Field Service applications. These include configuring services, resources, inventory integration, characteristics, and incidents. They should be familiar with service agreements, work orders, field service user roles, recourse scheduling, and service tasks. The students should also be conversant with the connected Field Service solutions and Field Service mobile app configuration.

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Skills Tested in the MB-240 Exam

The first thing every candidate should do is review the full list of exam topics. So, the Microsoft Dynamics 365 Field Service test checks a deep understanding of the configuration of field service apps as well as the configuration of a product, service pricing, and bookable resources. Moreover, each test-taker should have an in-depth insight into the management of work orders including incidents, agreements, and inspections. Then, everyone should be experienced in how to schedule and dispatch work orders using schedule boards and Schedule Assistant alongside the configuration of the Universal Resource Scheduling. And the expertise in the management of field service mobility in the new Power Apps-based mobile applications and its configuration will be tested as well. It should be noted that this exam does not cover questions regarding the Xamarin-based mobile application. And finally, the Microsoft MB-240 will measure your ability in the management of inventory and purchasing together with the implementation of Connected Field Service.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Microsoft MB-240 Exam Syllabus Topics: