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• Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

MB2-718 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:

• Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
• Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
• Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
• Manage the Unified Service Desk (USD) 15%-20%
• Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%

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The Microsoft Dynamics 365 for Customer Service Certification includes only one MB2-718 exam.

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Microsoft MB2-718日本語 Exam Syllabus Topics: